Commercial Insurance Account Manager

About Tropolis

Tropolis is a technology-enabled independent insurance brokerage dedicated to insuring tomorrow together. We are a fast-growing and exciting agency that leverages data, technology, and a community-driven approach to deliver exceptional service to our clients.

Position Overview

We are seeking a Commercial Lines Account Manager to join our Commerce, MI team and play a key role in managing and growing our commercial insurance book of business. This individual will be responsible for providing strategic account management, delivering exceptional client service, and ensuring seamless policy execution. The ideal candidate is a proactive, detail-oriented insurance professional with a strong background in commercial lines coverage, proficiency in Applied Epic, and a commitment to delivering an exceptional client experience. 

Job Title: Commercial Insurance Account Manager
Location: Commerce, MI
Employment Type: Full-time
Salary:  $70,000 - $90,000 + Bonus

Key Responsibilities

• Serve as the primary point of contact for commercial lines clients, developing strong relationships and ensuring their insurance needs are met.
• Handle the full policy lifecycle, including renewals, endorsements, audits, and cancellations.
• Evaluate clients’ risk exposures and provide tailored coverage recommendations.
• Collaborate with carriers to secure the most competitive coverage solutions, negotiate terms, and present proposals
• Identify opportunities for upselling and cross-selling additional products to meet clients’ evolving needs.
• Act as a liaison between clients and carriers, resolving claims, billing, and coverage issues in a timely manner.
• Maintain accurate records, ensure adherence to company and regulatory guidelines, and document all client interactions in Applied Epic.

Qualifications

• 5-7 years of experience in commercial lines account management, preferably within an independent insurance agency.
• Proficiency in Applied Epic is required.
• Strong knowledge of commercial insurance products, coverages, and industry regulations.
• Excellent communication, negotiation, and problem-solving skills.
• Property & Casualty (P&C) insurance license required. Industry certifications (e.g., CIC, CPCU, CRM) are a plus.

Compensation & Benefits

At Tropolis, we prioritize our employees' well-being and financial security. Our comprehensive benefits package includes:

• Salary range of $70,000 - $90,000 based on experience and qualifications
• Health, dental, and vision insurance for employees and their families
• Short-term and long-term disability insurance for financial protection
• 401(k) with employer matching to invest in your future
• Flexible time off (FTO) to take the time you need
• Employee ownership through the Tropolis Purpose Plan, giving every employee a stake in our collective success