2-4 years of experience working in a sales environment with face-to-face customer contact.
Interest in working in a Catholic environment; applicants from all backgrounds are welcome.
Interpersonal and communication skills to provide compassionate care in person and by telephone.
Organization, attention to detail, and time-management skills.
Proficiency with computers, software, and technology.
Completion of FBI/BCI fingerprint screening at the time of formal offer.
Completion of Diocese of Youngstown Safe Environment Training and the VIRTUS certificate at the time of formal offer.
Completion of the Diocese of Youngstown Employment Application at the time of formal offer.
Responsibilities
Guide families through the Order of Christian Funerals and available options through consultative, relationship-driven conversations.
Work autonomously while building and developing a personal path to success with team support.
Participate in arrangement meetings, committals, and parish outreach across the full arc of a family's journey.
Desired Qualifications
Bilingual ability in Spanish.
Diocese of Youngstown Catholic Cemeteries Location: Calvary Cemetery 248 S Belle Vista Avenue, Youngstown OH 44509
Do you want your sales skills to serve something bigger than a quota? Tired of dog-eat-dog sales floors, tricks, and manufactured urgency? Ready for work that is more than a job, and more like a calling?
In the Family Service Advisor role you will…
Live your faith, not just clock in. Join an organization built on Catholic values, where you're seen as a missionary disciple — someone placed at the threshold where human grief meets divine mercy.
Guide families, don't just sell to them. Through consultative, relationship-driven conversations, you'll walk families through the Order of Christian Funerals and their options — accompaniment first, arrangement second.
Own your success. You're never doing it alone. Work autonomously and build your own path forward, backed by a team that forms and sustains you along the way.
Find no two days the same, because no two family experiences are the same. From arrangement meetings to committals to parish outreach, you'll be present across the full arc of a family's journey, in a dynamic, fast-paced role.
Compensation and Benefits
Base compensation and uncapped commission
Additional bonus opportunities
Full benefits package including:
Medical, dental, vision, and life insurance options
403(b) Plan, with employer match
Vacation, sick, personal time, and paid holidays
Get to know us…
CFCS partners with Dioceses across the U.S. in the operation of their cemeteries. We are founded in faith and provide a vibrant community for employees and families we serve. We’ve been doing this for 20+ years and have developed tools to help each person grow in their role, in the industry, and in service to families.
The work we do is founded in our Core Values–Share the Journey, Serve with Care, and Make It Happen