Customer Service Representative

Join our team at URUS as a Customer Service Representative and play a key role in supporting both our clients and sales teams! In this role, you'll act as a liaison between the company, its clients, and sales representatives ensuring a seamless and positive experience through prompt, professional, and effective communication. You’ll be the first point of contact for customers, ensuring a seamless experience through clear communication, attention to detail, and reliable support. If you thrive in a fast-paced environment and enjoy building strong relationships, we’d love to hear from you!

Responsibilities:

• Monitor and respond to inquiries via email from internal and external clients.
• Coordinate weekly shipments to sales reps in Canada and USA from central inventory.
• Completing and supporting order fulfillment for external clients.
• Coordinate field inventory cycle counts along with sales management.
• Receive and process payment requests via email, phone, and walk-in clients.
• General accounting-based duties (invoicing, A/R inquiries, A/R payments, etc.).
• General administrative functions.
• Provide additional support to Customer Service team members and work in coordination with various other departments.
• Assist with walk-in clients as necessary.

Requirements:

• Effective verbal and written communication abilities.
• Previous experience in Customer Service roles.
• Proficient in building relationships and providing excellent customer service.
• Strong organizational skills, particularly in managing details crucial to the supply chain process.
• Proficiency in MS Office Suite (Word, Excel, Outlook, Teams).
• Experience with JDE, PowerBI, Bambora considered an asset.
• Exceptional time management and organizational skills.