Victory Live

Ticketing platform optimizing live event sales

Ticketing Marketplace Specialist

Customer SupportConfirmed live in the last 24 hours

Full-timeAtlanta, GA, USANo salary listed

About the Job

Requirements

Proficiency with Microsoft Office Suite and Google Workspace, including Chrome, Gmail, Google Docs, and Google Sheets.
Strong verbal and written communication skills.
Strong organizational, administrative, and interpersonal skills.
Ability to work collaboratively in a team environment.
Ability to prioritize multiple tasks with minimal guidance and proactively identify and resolve issues.
Ability to quickly learn and effectively use new software.
Ability to conduct quick, thorough research to troubleshoot errors.
Professional demeanor and ability to perform well in high-pressure situations.
Strong problem-solving, research, and analytical capabilities.
Flexibility to work nights and weekends as needed to meet business demands.

Responsibilities

Execute daily ticket fulfillment processes and protocols.
Use primary ticketing systems, including Ticketmaster, SeatGeek, and AXS, to deliver tickets to buyers.
Process end-customer purchases and fulfillment for digital, print, and physical ticket orders for concerts, festivals, sports, theater, and other live events in accordance with event- and client-specific protocols.
Apply marketplace policies to orders and handle claims protocols for buyers reporting order issues.
Understand Ticket Evolution's service offerings.
Support the concierge and travel department by sourcing and quoting inventory to convert sales.
Prioritize and respond to emails and phone calls in a fast-paced environment.
Assist clients with requests, including researching and resolving common issues.
Escalate client requests to appropriate teams or individuals when necessary.
Build trusting client relationships through open and interactive communication.
Follow up on client requests to reach a satisfactory resolution.
Use software to complete client requests.
Collaborate with peers across departments to improve the member experience.
Meet or exceed department standards for quality of service.

Desired Qualifications

Knowledge and understanding of primary and secondary markets within the ticketing industry.
Proficiency in ticketing systems, managing ticket inventory, and/or third-party ticketing software.
Prior experience in sports or live entertainment ticketing, such as with a professional or collegiate sports team, venue, box office, ticketing platform, or secondary ticketing marketplace.

ABOUT VICTORY LIVE
Victory Live is a private equity-backed technology company aimed at maximizing distribution and yield for live event ticket inventory. We provide an end-to-end software platform for the live ticketing industry, managing thousands of sports, theater, and live music event tickets on behalf of artists, promoters, teams, venues, and professional resellers. Victory Live’s comprehensive offerings include an established B2B marketplace along with both a full-service and an automated SaaS platform to handle all elements of the ticket sales lifecycle, from ingestion to sales fulfillment.

THE POSITION
This role is responsible for managing the day-to-day ticket fulfillment process. The role supports our Partners, Travel Agents, and Customers via phone and email, and provides technical assistance related to various API integrations with partner and automation platforms. This position combines customer service, operational support, and system management. The ideal candidate thrives in a high-volume, time-sensitive environment and delivers exceptional service.

This is a full-time, non-exempt position reporting to the Operations Supervisor. The role is 100% in-office at our Buckhead, Atlanta location and requires evening and weekend availability.

RESPONSIBILTIES

Execute daily fulfillment processes and protocols
Utilize all primary ticketing systems (Ticketmaster, SeatGeek, AXS, etc) to deliver tickets to buyers
Process end-customers in both the purchasing and fulfillment of ticket orders (digital, print, and physical) for concerts, festivals, sports, theater, and other live events in accordance with event and client-specific protocols
Apply marketplace policies to orders, and handle claims protocols for all buyers reporting order issues
Understand the unique (Ticket Evolution) service offerings
Support the concierge/travel department to source and quote inventory to convert sales
Prioritize and respond to e-mails and phone calls in a fast-paced environment
Assist our Clients with a variety of requests, including researching and resolving common issues
Escalate client requests to appropriate teams or individuals when necessary
Build sustainable, trusting relationships with our Clients through open and interactive communication
Follow up on client requests to reach a satisfactory resolution
Leverage software to complete client requests
Collaborate with peers across all departments to improve the overall Member experience
Meet or exceed department standards for quality of service

REQUIREMENTS
What we’re looking for

Proficiency with Microsoft Office Suite and Google Workspace (Chrome, Gmail, Google Docs, Google Sheets)
Strong verbal and written communication skills
Excellent organizational, administrative, and interpersonal skills
Comfortable working in a collaborative team environment
Able to prioritize multiple tasks with minimal guidance and proactively identify and resolve issues
Able to quickly learn and effectively utilize new software
Ability to conduct quick, thorough research to troubleshoot errors
Professional demeanor; able to perform well in high-pressure situations
Strong problem-solving, research, and analytical capabilities
Flexibility to work nights and weekends as needed to meet business demands

PREFERRED QUALIFICATIONS

Bachelor’s degree from an accredited institution
Knowledge and understanding of both the primary and secondary markets within the ticketing industry
Proficiency in ticketing systems, managing ticket inventory and/or third-party ticketing software
Prior experience in sports or live entertainment ticketing, such as with a professional or collegiate sports team, venue, box office, ticketing platform, or secondary ticketing marketplace preferred.

Victory Live is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, Veteran status, or another other characteristic protected by state, local or federal law.

About the Company

Victory Live

Ticketing platform optimizing live event sales

Victory Live optimizes live event ticketing by acting as a connector between rights holders, resellers, and affiliate partners. It uses data-driven insights and advanced technology along with 24/7 customer support to maximize inventory, increase online ticket sales, and improve operational efficiency, ultimately creating memorable experiences for attendees. The product works by integrating and aligning inventory across partners, analyzing data to guide pricing and distribution, and handling customer support to ensure smooth ticketing operations. The company differentiates itself through its explicit focus on the connector role that unifies rights holders and partners, continuous support, and a practical emphasis on revenue optimization and efficiency. Its goal is to help clients grow ticket revenue while making the ticket-buying process smoother and more reliable.

Company size: 51-200
Company stage: Not listed
Total funding: Not listed
Headquarters: Georgia, United States
Founded: Not listed

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