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Full-Time

Lead Technical Trainer

Confirmed live in the last 24 hours

LogicMonitor

LogicMonitor

1,001-5,000 employees

Cloud-based IT infrastructure monitoring platform

Data & Analytics
Consulting
Hardware
Enterprise Software
AI & Machine Learning

Compensation Overview

$86.2k - $118.5kAnnually

+ Equity Compensation

Senior, Expert

Austin, TX, USA

Category
IT Project Management
IT Support
System Administration
IT & Security
Required Skills
Microsoft Azure
AWS
Linux/Unix
Requirements
  • Bachelor's degree or equivalent work experience in technical support, field engineering, or systems administration
  • 6+ years working as a technical instructor within Education Services for an Enterprise software company delivering training content in any format (classroom/virtual/on demand)
  • 5+ years Linux/Windows/Network administration and operations
  • 3+ years working with cloud platforms and services such as AWS, Azure, and GPC
  • 3+ years experience with monitoring solutions and/or associated protocols (WMI, SNMP, JDBC, HTTP, etc.)
  • Initially, some travel may be required. This position may require up to 50% travel once global return to work policies relax.
Responsibilities
  • Deliver, and maintain ongoing training activities in all formats (classroom/virtual/on-demand), both remotely and on-site (as conditions warrant)
  • Facilitate, manage, and continuously improve training for internal and external audiences
  • Perform administrative tasks in the Learning Management System (LMS) as necessary
  • Maintain training schedules
  • Act as a Subject Matter Expert (SME), content developer, and lead in developing training material & maintaining technical training content, lab exercises, presentations, and accompanying materials
  • Evaluate training effectiveness with course surveys post-delivery to reassess material development, delivery, or flow to meet future training needs
  • Work extensively in a cross-functional environment and ensure alignment with Customer Success managers, Instructional Designers, InfoDev writers, Product Managers and Professional Services.
  • Maintain LogicMonitor technical knowledge by working closely with Product Management on future releases, product enhancements, and other changes

LogicMonitor operates at the forefront of cloud-based infrastructure monitoring, incorporating AIOps and a suite of automation tools to simplify and optimize IT operations. With an impressive arsenal of over 2,000 integrations, the company facilitates seamless transitions and innovation for businesses of varying scales and complexities. This approach not only positions the company as a leader in IT operations efficiency but also creates a dynamic and resourceful working environment that fosters professional growth and technological advancement.

Company Stage

Series A

Total Funding

$142.9M

Headquarters

Santa Barbara, California

Founded

2007

Growth & Insights
Headcount

6 month growth

-2%

1 year growth

-2%

2 year growth

19%
Simplify Jobs

Simplify's Take

What believers are saying

  • The introduction of AI-driven tools like Edwin AI and LM Co-Pilot can significantly reduce incident response times and alert fatigue, enhancing operational efficiency.
  • The LM Cost Optimization tool can help businesses manage and reduce cloud spending, which is crucial in a down economy, providing a competitive edge.
  • The appointment of experienced leaders like Brooke Cunningham and Karthik Sj can drive strategic growth and innovation, further solidifying LogicMonitor's market position.

What critics are saying

  • The rapid integration of multiple AI tools may lead to complexity and potential usability issues for end-users.
  • The competitive landscape in observability and IT operations is intense, with major players like Splunk and Datadog posing significant threats.

What makes LogicMonitor unique

  • LogicMonitor's integration of generative AI into its observability tools, such as Edwin AI and LM Co-Pilot, sets it apart by offering advanced, interactive experiences for IT operations teams.
  • The LM Cost Optimization tool provides a unique value proposition by combining cost management with hybrid observability, addressing both cloud and on-premises infrastructure.
  • The company's focus on hybrid observability, powered by AI, allows it to cater to complex multi-cloud environments, distinguishing it from competitors who may focus solely on cloud or on-premises solutions.