E-commerce Content Specialist - Night Shift

Location: Meycauayan, Bulacan 
Company: Nestlé Business Services AOA, Inc.  
Full-time

E-commerce Content Specialist (Night Shift)

(D2C Specialist)

JOB DESCRIPTION

The eCommerce Content Specialist (D2C Specialist) serves as the primary technical and content management partner of the Web and Search Team, responsible for maintaining and enhancing the online shopping experience across eCommerce websites and digital platforms. The role supports the execution of commercial campaigns, promotional activities, and content updates that drive business growth and customer engagement.

Working closely with market stakeholders, the eCommerce Content Specialist (D2C Specialist) manages website content, product information, promotions, and digital assets, ensuring consistency, accuracy, and adherence to quality standards across all online touchpoints.

As part of the broader Web and Search Team, the specialist is responsible for content publishing, website maintenance, product and promotional updates, quality assurance, and troubleshooting website-related issues. The role also requires effective coordination with internal and external partners to ensure the timely and seamless delivery of eCommerce initiatives while supporting an optimal customer experience.

This role requires:

• Promotion management

• Content management in CMS

• Product management (product launch support, product configuration, product discontinuation)

• Perform Q&A activities upon introduction of any change on the digital landscape, Preproduction then Production upon market Digital & eCommerce lead approval

• Execute E2E testing and MAT (Market Acceptance Test) upon new code releases

• Implementation of SEO optimizations

• Handling support request and incident request to technical support organization on behalf of market and/or global Digital & eCommerce expert

• Configure and Q&A existing features on Magento and Drupal platforms, potentially integrated with 3rd party services. Ensure market validation and sign-off prior activation in Production.

• Track market requests and key activities delivered for Business

• Create and update documentation for key activities

• Ad-hoc tasks (e.g. testing new functionalities)

WHAT WILL MAKE YOU SUCCESSFUL IN THIS ROLE...

• Hands-on experience with CMS including Magento and Drupal (other platforms like Shopify, Hybris etc. will be an advantage. 

• University Degree ideally in Computer Science, Web Development or related field

• Excellent writing and editing skills in English

• Experience in running test and QA activities

• Proficiency in HTML5 to update and enhance UX & CX designs

• Good knowledge of Photoshop or associated graphic design tools

• Solid knowledge of SEO

• General understanding of web design and UX (User Experience)

• Good understanding of web analytics and associated optimization tools (e.g. Google Analytics, Google Search Console, SessionCam etc).

• Ability to work with ticketing and workflow tools.

• Keen attention to detail

• Meeting deliverable requirements, service level agreements and specific targets

• A team-oriented mentality and attitude where the work is approached with empathy, enthusiasm, ownership, responsibility, adaptability, balance and resilience

• Ensuring good time management (including down time)

• Good communication skills (team collaboration, call, chat, email, tickets, etc.) with excellent response times

• Working in a corporate and multi-cultural environment

• Working with high-volume, complex tasks

• Ability to collaborate effectively across functions/ teams and projects

• Proven presentation, organization and communication skills

• Ability to proactively and independently collaborate with businesses and markets.

• Ability to make decisions