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URBN

Multi-brand fashion retail with lifestyle brands

Team Leader - New Store

Retail Store ManagementConfirmed live in the last 24 hours
Full-timeKraków, PolandPLN54k - PLN84k /yrIn-person

About the Job

Requirements

  • Experience in a leadership position in a fast-paced, large-scale clothing retail environment.
  • Strong operational skills.
  • Understanding of Urban Outfitters culture and its appeal to the local market.
  • Ability to drive sales through excellent customer service, strong visual presentation, and a comprehensive understanding of the business.

Responsibilities

  • Support the store management team in creating a store environment that encourages creativity, employee development, and the VIBE philosophy, and uphold the Urban Outfitters “Peers Training Peers” philosophy.
  • Recruit, motivate, develop, and lead the team.
  • Manage team performance development, including employee reviews, individual development plans, coaching and counseling, and disciplinary actions.
  • Identify and develop talented employees for advancement and growth in the organization.
  • Maintain company standards and serve as a positive role model.
  • Inspire, motivate, and encourage teamwork.
  • Lead productive daily meetings to ensure goals are achieved.
  • Delegate tasks effectively while enabling others to use creativity and make their own decisions.
  • Oversee all levels of customer service by setting daily goals and expectations to create a positive store environment.
  • Maintain a strong sales-floor presence and train the store team in customer service, standards, product placement, and time management.
  • Achieve mystery-shopper results that meet company standards while maintaining high customer service.
  • Complete store-level operating procedures accurately and on time in accordance with company policies and procedures.
  • Achieve store inventory-loss goals and oversee compliance with loss-prevention practices.
  • Help ensure ongoing compliance with health and safety regulations to protect employees and customers from accidents and incidents.
  • Manage assigned-department activities with the Department Manager, where applicable, or Visual Merchandising Manager, including training, product placement, markdowns, transfers, merchandising, and store standards.
  • Understand and interpret current fashion trends in local markets to generate creative solutions.
  • Help ensure the department’s sales-floor layout is well organized and appropriately planned.
  • Maximize department sales through analytical and creative merchandise management from receipt through sale.
  • Use company reports to respond to trends and drive sales.
  • Stay current with trends and maintain knowledge of the customer profile and external influences, including media and the local community.
  • Manage inventory appropriately, considering the store environment, by understanding relevant reports and market trends.
  • Demonstrate entrepreneurial skills to achieve and exceed store goals.

About the Company

URBN

Multi-brand fashion retail with lifestyle brands

URBN operates a global portfolio of lifestyle brands, including Urban Outfitters, Anthropologie, Free People, Nuuly, Terrain, and Vetri Family. Each brand targets different customer niches with a mix of clothing, accessories, and home goods, and some offerings extend into experiences like dining or a rental model with Nuuly. The multi-brand approach lets URBN serve a wide range of tastes under one umbrella and diversify beyond a single brand. Its goal is to build long-term value by expanding brand offerings, entering related product areas, and exploring services like rental to support a circular economy while reaching new markets.

Company size
10,001+
Company stage
IPO
Headquarters
Philadelphia, PA
Founded
2016

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