Highgate

Hospitality and travel-focused venture capital

Breakfast Attendant

Dining, Bar & Counter ServicePosted on Nov 12

Part-timeScranton, PA, USAIn-person

About the Job

Requirements

Ability to perform job functions with attention to detail, speed, and accuracy.
A high school diploma or equivalent and/or experience in a hotel or related field is preferred.
Willingness and ability to work a varied schedule that may include evenings, nights, weekends, and holidays.
Must meet the legal age to serve alcoholic beverages and satisfactorily pass a responsible-serving course such as TIPs, as required by the property.
Must be able to obtain and provide a Food Handlers card as required by the city, county, or state.
Ability to evaluate and select among alternative courses of action quickly and accurately.
Ability to handle stressful situations in a calm, professional manner.
Understanding of hotel products and guest services.
Ability to communicate professionally when answering phones and speaking with guests and team members.
Basic knowledge of food and beverage preparation, service standards, guest relations, and etiquette.
Ability to perform numerical operations using basic counting, adding, subtracting, multiplying, and dividing.
Ability to read, comprehend, and write simple instructions, short correspondence, and memos.
Ability to deal effectively with customers and staff while demonstrating patience, tact, and diplomacy.
Willingness to learn new tasks and information, provide backup and support to other team members, and respond positively to guests and coworkers.

Responsibilities

Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
Maintain a high standard of personal appearance and grooming, including wearing the proper uniform and name tag while working.
Greet and seat guests at appropriate tables in a timely manner.
Ensure menus are clean and presentable.
Clear, clean, and reset tables and hotel spaces according to client requests or management instructions.
Keep service areas stocked, organized, clean, and neat, and complete all side work each shift.
Accommodate guest requests and offer appropriate alternatives when necessary.
Communicate with all departments regarding in-house VIPs.
Support food and beverage service as needed, including washing dishes by hand or machine; restocking dishes, glassware, utensils, pots, pans, and other equipment; sweeping and mopping floors; washing work tables, walls, refrigerators, and meat blocks; and moving trash and garbage to designated areas.
Know the standards for receiving room-service orders.
Know the menus and current specials in all applicable departments.
Perform cashiering functions, including closing checks and completing end-of-shift paperwork.
Perform opening and closing procedures and side-work duties according to station rotation assignments.
Answer questions about the hotel, brand standards, guest expectations, hotel characteristics, local attractions, and things to do.
Perform other duties or attend meetings as requested by management.
Produce high-quality beverages, including specialty coffee and tea drinks, specialty cocktails, and other beverage requests as required by the hotel.

Compensation Type

Hourly

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com

Location

Residence Inn Scranton947 Viewmont DriveScranton, Pennsylvania 18519

Overview

The Breakfast Attendant is responsible for providing exceptional service to guests in an efficient and courteous manner within the complimentary breakfast area of a hotel.

Responsibilities

Approach all encounters with guests and employees in an attentive friendly courteous and service oriented manner.
Maintain a high standard of personal appearance and grooming which includes wearing the proper uniform and name tag when working
Greet and seat guests at appropriate tables in a timely manner
Ensure quality control of menus with regard to cleanliness and appearance
Clear clean and reset tables/hotel spaces per client request or management instruction
Ensure all service areas are stocked organized clean and neat and all side work is complete each shift
Accommodate any special requests made by a guest and offer appropriate alternatives when necessary
Communicate with all departments regarding in house VIPs
Support all areas of the beverage and food service as necessary including washing dishes by hand and/or placing them in a dishwashing machine restocking dishes glassware utensils pots and pans or other necessary equipment sweeping and mopping floors washing work tables walls refrigerators and meat blocks moving trash and garbage to designated areas
Have a complete knowledge of standards of service for receiving a room service order
Have a thorough knowledge of menus and current specials in all applicable departments
Carry out cashiering functions in closing checks and end of shift paperwork
Perform opening and closing procedures and side work duties according to station rotation assignment
Answer questions about the hotel the hotel-brand standards guest expectations the unique characteristics of the hotel local area attractions and things to do
Perform any other duties or attend meetings as requested by management
Produce high quality drinks including but not limited to specialty coffee and tea drinks specialty cocktails and beverage requests as required by hotel

Qualifications

Ability to perform job function with attention to detail speed and accuracy
High School diploma or equivalent and/or experience in a hotel or a related field preferred
Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays
Must meet the legal age to serve alcoholic beverages and satisfactorily pass responsible serving course such as TIPs as required by property
Must be able to obtain and provide Food Handlers card as required by city/county/state
Must be able to evaluate and select among alternative courses of action quickly and accurately
Ability to handle stressful situations in a calm professional manner
Understanding of hotel products and guest services
Ability to communicate professionally when answering phones and speaking with guests and team members
Demonstrates a positive attitude and a desire to be of service to others
Possess a basic knowledge of food and beverage preparation service standards, guest relations and etiquette
Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing
Ability to read comprehend and write simple instructions and/or short correspondence and memos
Ability to effectively deal with customers and staff while executing high levels of patience tact and diplomacy
Willingness to learn new tasks and information provide back-up and support to other team members and respond to guests and co-workers in a positive and optimistic manner

Benefits

Highgate offers the following benefits package for this position:

Medical insurance, dental insurance, vision insurance, life insurance, short-term and long-term disability insurance
401(k) Retirement Plan with employer matching contributions
Paid holidays
Paid vacation
Paid sick leave (provided in accordance with applicable law)
Employee assistance program (EAP)
Tuition reimbursement
Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

Please click here for additional benefit details for the states of Washington, Colorado, and California.

Posting Date

This job opening was posted on 11/12/26 and will remain open for at least 14 days.

About the Company

Highgate

Hospitality and travel-focused venture capital

HTV is the venture capital arm of Highgate, funding early-stage and growth-stage technology companies that serve the hospitality and travel industries, with a focus on Seed and Series A rounds in North America and Europe. It backs startups in areas like revenue management, B2B marketplaces, business intelligence, alternative accommodations, and restaurant tech, providing capital and strategic support to help them scale. HTV stands out by combining hospitality domain expertise with venture funding, leveraging Highgate’s asset base of over 500 owned or managed hotels, 84,000+ rooms, and more than $20 billion in assets under management to accelerate portfolio growth. Its goal is to grow tech-enabled hospitality and travel ecosystems by aligning portfolio company success with Highgate’s network, resources, and strategic interests.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: New York City, New York
Founded: Not listed

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