Inetum

Global IT services for digital transformation

Computer Engineer Onsite Incident Resolution

IT Service Desk & End User SupportConfirmed live in the last 24 hours

Full-timeMurcia, SpainNo salary listed

About the Job

Requirements

A qualification in Informatics is required; higher vocational training is valued.
Knowledge and use of office productivity tools, including Word, Excel, and PowerPoint.
Ability to independently investigate and resolve incidents.
Ability to work onsite and reside near Murcia.

Responsibilities

Handle microcomputing incidents.
Register and document incidents in the ITSM tool GLPI.
Escalate incidents to level 2.
Prepare procedures and reports.
Communicate with end users.
Review alerts and backups.

Desired Qualifications

A recently graduated candidate is preferred.
VMware, ControlUp monitoring, Horizon, Active Directory, GLPI, Power BI, and backup management are of interest but are not required.

Descripción del empleo

En Inetum Murcia queremos cubrir una posición de técnico de nivel 1 en Murcia para proyecto estable. En este cliente se pide presencialidad y por tanto la persona deberá residir en las proximidades de Murcia.

Necesitaríamos preferiblemente un/a recién titulado/a en Grado de Informática.

Se busca con las siguientes skills:

Persona activa y proactiva
Organizada
Con dotes de comunicación
Colaboradora con el resto de las personas que forman el equipo
Autónoma para la búsqueda de resolución de incidencias
Conocimiento y utilización de las herramientas de ofimática (Word, Excel, Power Point)

Las tareas a realizar serán:

Realización de incidencias de microinformática
Registro y documentación de incidencias en herramienta ITSM (GLPI)
Escalado de incidencias a nivel 2
Realización de procedimientos e informes
Comunicación con usuarios finales
Revisión de alertas y backups

Las tecnologías utilizadas en el servicio y que serán de interés (pero no excluyentes) para el puesto son:

VMWare
Monitorización con ControlUP
Horizon
Active directory
GLPI
PowerBI
Gestion de backups

Requisitos

Titulado en Informática, valorable FP Superior.

Información adicional

Proyecto estable

About the Company

Inetum

Global IT services for digital transformation

Inetum provides IT services for digital transformation in 26 countries, serving enterprises, SMEs, and public sector clients. It offers cybersecurity, cloud computing, predictive maintenance, and augmented reality, delivered through consulting, managed services, and proprietary software. It differentiates itself through a broad service portfolio, strategic partnerships with Microsoft and Sage, and a focus on tailoring solutions to fit each client’s needs. Its goal is to help clients adapt to a changing digital landscape, improving business agility and creating economic, managerial, and social opportunities.

Company size: 1,001-5,000
Company stage: IPO
Headquarters: Saint-Ouen, France
Founded: 1995

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