Automotive Retail Implementation Advisor

Job Position Summary:

The Automotive Retail Implementation Advisor is responsible for creating customized implementation solutions based on the Automotive Retail Dealer's unique business systems and processes.  This will include developing communication plans between Dealer, Entrega Digital Retail Manager and OEM stakeholders, managing implementation timelines, and executing key implementation steps to ensure the Automotive Retail Dealer optimizes software for utilization and performance post-launch. 

Responsibilities and Duties:

• Client Engagement - This role is a trusted advisor to Automotive Retail Dealer clients and OEM stakeholders.  The Automotive Retail Implementation Advisor will develop an expert understanding of the client’s unique systems, processes and goals to customize OEM proprietary software.  They will communicate with urgency, empathy, and value.  The Performance Advisor will drive client engagement and utilization with the software through best practice training and highlighting software features/benefits.

• Implementation Management - As related to the overall implementation process, the Performance Advisor will create customized communication plans between the Dealer and the Entrega Digital Retail Manager, other internal personnel, and OEM stakeholders.  They will also hold all teams accountable to the tailor-made implementation process, ensuring milestones are attained, and escalating any blockers to implementation success.  

• Technical Solutions Management – Owning pivotal items in the software implementation process that require an advanced understanding of the Dealer’s native systems and the unique configurations of those systems.  They will create and implement customized implementation solutions to meet the Dealer’s needs as related to their unique business systems, processes and goals. This role is expected to thoroughly address Dealer questions and/or issues by leveraging their advanced knowledge on the software application, independent research and investigation, and conducting root cause analysis.  This role requires continued learning of the software application, Dealership inventory data process, and multiple third-party vendors’ functionality to maintain advanced technical understanding.

• Software Utilization and Performance – Proficient at analyzing software performance data to craft strategies for continued improvement for the consumer and Dealer experience.  Expertly utilizing data regarding consumer engagement and common digital marketing analytics as well as technical and website audit data provided by Performance Pros.  Responsible for ensuring assigned Dealers are meeting their determined utilization targets.

• Project Delivery Support – Gather and compile implementation data and insights across assigned Dealer network, which includes coordination with team members off-site, to provide Project Delivery team an accurate assessment of progress to goals.  Collaborate with Project Delivery team regarding client deliverables, providing solution minded recommendations to allow us to meet OEM client demands.  

• Additional Responsibilities - Perform other tasks and duties as required to support and contribute to the overall success of the organization.

• Job Location - This position works full-time onsite at our Troy, Michigan headquarters and remote if in Texas, Georgia, or Florida.  As needed, to support Dealer satisfaction and goals, up to 25% travel may be required.

Qualifications:

• Technically proficient understanding of Automotive Retail vendors including DMS, CRM, trade-in and digital retailing tools and able to take this knowledge to explain technical tasks and issues to non-technical stakeholders. Ability to successfully acquire this knowledge through Entrega and OEM provided training.

• Professional work demeanor, detail-oriented work ethic, and excellent communication skills.  

• Proven ability to handle difficult conversations with clients and internal teams while still meeting business objectives, resolving issues effectively, and maintaining positive relationships.

• Demonstrated ability to solve problems and formulate recommendations to help clients and internal stakeholders achieve their goals.

• Comfortable working under pressure and strict deadlines.

• Strong organization, prioritization and analytical skills required.  

• Self-starter with a high degree of integrity and professionalism that possesses strong organization, prioritization and analytical skills.

• Proficient understanding of project organization, time management and project management methods. 

• Ability to work independently as well as in a team environment.

Education and Experience:

• Bachelor’s degree required.

• Minimum 4 years work experience in sales, account management, project management, technology solutions management, or a related client-focused professional industry, or a proven track record of success in a current internal Automotive Retail role for 1+ years.

• Minimum 1 year automotive retail experience preferred.