Full-Time

Service Desk Analyst

Anduril

Anduril

1,001-5,000 employees

Technology products for defense & national security

Data & Analytics
Robotics & Automation
Hardware
AI & Machine Learning
Aerospace

Mid

Atlanta, GA, USA

Required Skills
Communications
Management
JIRA
Customer Service
Linux/Unix
Requirements
  • At least 3 years of experience in a service desk technical role
  • Excellent knowledge of PC and Apple hardware
  • Extremely detail oriented
  • Excellent customer service
  • Excellent communication skills
  • Experience with a ticketing system and managing a ticket queue
  • Must participate in a weekly on call rotation
  • Must be able to travel if necessary
  • Must be eligible to obtain and maintain a U.S. TS clearance
Responsibilities
  • Provide on-site and remote technical support for software and hardware.
  • Handle tickets in the Jira Service Management system.
  • Identify persistent problems and recurring failures and escalate to the engineering team
  • Windows, Linux and Apple computers. Configuring systems to ensure the latest software updates, device management and the Anduril security stack are installed for each endpoint.
  • Inventory and Asset management of all endpoint hardware.
  • Support and license administration of end user software including but not limited to Microsoft Office, Adobe, Lucid, Matlab, etc.
  • Identify knowledge articles and SOPs for end users and internal IT.
  • Assist with ongoing operational improvements and implementation projects as needed.

Anduril's mission is to transform US & allied military capabilities with advanced technology.

Company Stage

Series E

Total Funding

$3.4B

Headquarters

, California

Founded

2017

Growth & Insights
Headcount

6 month growth

23%

1 year growth

82%

2 year growth

222%

Benefits

Full Family Health Coverage

16 Weeks Paid Leave for All Caregivers

Family Planning & Support

Incentivized Time Off

Mental Health Resources

Financial Planning

Unlimited Provisions

Professional Development

INACTIVE