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Full-Time

Service Desk Analyst

Posted on 3/9/2024

Anduril

Anduril

1,001-5,000 employees

Develops autonomous systems for defense missions

Data & Analytics
Robotics & Automation
Hardware
AI & Machine Learning
Aerospace
Defense

Mid

Atlanta, GA, USA

Category
IT Project Management
IT Support
IT & Security
Required Skills
Communications
Management
JIRA
Customer Service
Linux/Unix
Requirements
  • At least 3 years of experience in a service desk technical role
  • Excellent knowledge of PC and Apple hardware
  • Extremely detail oriented
  • Excellent customer service
  • Excellent communication skills
  • Experience with a ticketing system and managing a ticket queue
  • Must participate in a weekly on call rotation
  • Must be able to travel if necessary
  • Must be eligible to obtain and maintain a U.S. TS clearance
Responsibilities
  • Provide on-site and remote technical support for software and hardware.
  • Handle tickets in the Jira Service Management system.
  • Identify persistent problems and recurring failures and escalate to the engineering team
  • Windows, Linux and Apple computers. Configuring systems to ensure the latest software updates, device management and the Anduril security stack are installed for each endpoint.
  • Inventory and Asset management of all endpoint hardware.
  • Support and license administration of end user software including but not limited to Microsoft Office, Adobe, Lucid, Matlab, etc.
  • Identify knowledge articles and SOPs for end users and internal IT.
  • Assist with ongoing operational improvements and implementation projects as needed.

Anduril Industries specializes in the development of autonomous systems for defense, incorporating advanced AI via their Lattice OS. This robust platform facilitates sophisticated command and control abilities and integrates modular hardware components for scalable solutions. This focus on high-level autonomy in critical missions positions them as a leader in defense technology, offering employees a dynamic environment where cutting-edge technology meets significant, real-world applications. Working at Anduril Industries provides a unique opportunity to contribute to innovative and impactful defense solutions.

Company Stage

Series E

Total Funding

$3.4B

Headquarters

Orange, California

Founded

2017

Growth & Insights
Headcount

6 month growth

29%

1 year growth

46%

2 year growth

148%

Benefits

Full Family Health Coverage

16 Weeks Paid Leave for All Caregivers

Family Planning & Support

Incentivized Time Off

Mental Health Resources

Financial Planning

Unlimited Provisions

Professional Development

INACTIVE