West Monroe is looking for an upbeat, energetic, and professional Office Operations Coordinator to be part of our fun and collaborative office environment. This position interfaces with some of our most senior leaders and utilizes skills in customer service, multi-tasking, attention to detail, and problem-solving. 

​Reception: 

• ​Act as a West Monroe ambassador to clients and guests by welcoming them in a professional manner to ensure that their experience is positive
• ​Schedule training and conference rooms for meetings held within the office 
• ​Order catering for meetings within the New York office
• Support in-office cultural events
• ​Manage the FedEx account, including sending out packages on behalf of the office and distributing incoming mail as it arrives
• ​Support client gifting activities 
• ​Assist with new hire/departure system profiles and building access management
• ​Assist in preparing interview packets and guest entry into the building
• ​Assist in the new hire onboarding process by providing office tours and amenities access 

Facilities Management:

• Conference room maintenance, including ensuring that whiteboards are kept clean, conference room tables and chairs remain organized and tidy, and that rooms are appropriately outfitted with supply needs (e.g., Kleenex, IT cords, dry erase markers)
• Office space upkeep, ensuring that community and lounge spaces are kept neat, and furniture is in the appropriate locations
• Serve as primary point of contact for building management team, initiate building work orders and provide assistance on maintenance and repairs as needed
• Monitor and manage inventory of office supplies, food, and beverages
• Provide basic service support for the printers, copiers, and other office technology when needed; escalate to internal IT as needed
• Provide assistance in setting up training and conference rooms for meetings including catering setup and teardown
• Maintain office locker inventory, assign new lockers as requested, and ensure lockers are cleaned out as needed
• Serve as primary point of contact for our office support vendors and managing their services throughout the office space

​Qualifications:

• ​Professional communications skills, including verbal and written, with the ability to effectively present information to key stakeholders 
• ​Excellent organizational skills with ability to prioritize multiple projects and deadlines under minimal supervision in a fast-paced environment 
• ​High energy, positive attitude, self-starter, and independent thinker 
• ​Proficiency in Microsoft Office suite, particularly Word, Excel, Outlook, and PowerPoint
• ​Ability to be in the office Monday through Friday between 8:00 a.m - 5:00 p.m., with the occasional flexed schedule to account for after-hours events
• ​At least one year of related experience required, preferably in reception, concierge, customer service, hospitality, or office services
• ​Associate’s degree or equivalent preferred