Ci Design

Global architecture firm delivering customized design

Desktop Support Technician

IT Service Desk & End User SupportUpdated on Nov 14

Full-timeBoston, MA, USA$55k /yrIn-person

About the Job

Requirements

Relevant training or experience is required.
Some IT help desk support experience is preferred.
Ability to lift 50 pounds.
Strong communication skills and a patient, service-oriented approach.
Attention to detail in recording ticketing system information and following procedures.
Strong problem-solving, analytical, and creative thinking skills.
Ability to work after hours and weekends when necessary.

Responsibilities

Troubleshoot problems and respond to users’ inquiries.
Create, update, and track tickets through their life cycle.
Reset passwords.
Install basic software applications on users’ devices.
Troubleshoot hardware, including faulty peripherals, monitor issues, and connectivity problems.
Oversee IT service desk operations, ensuring performance management and providing customer support.
Participate in IT projects such as hardware refreshes, operating system upgrades, and rollouts of new applications or tools.
Support the IT Manager and the needs of the employer’s six office locations.

We are seeking a motivated Desktop Support Technician to work full-time in-house, supporting the IT Manager and the needs of our six office locations. This position will provide technical support to users by troubleshooting and resolving issues for software and hardware while contributing to the overall success of Ci Design.

Troubleshooting problems and responding to users’ inquiries
Managing tickets (creating, updating, and tracking them through their life cycle)
Password resets
Software installation of basic software applications on users’ devices
Hardware troubleshooting, including resolving faulty peripherals, monitor issues, and connectivity problems
Overseeing IT service desk operations, ensuring performance management, and providing exceptional customer support
Participate in IT projects such as hardware refreshes, OS upgrades, and rollout of new applications or tools
Ability to lift 50 IBs

Some IT Help Desk Support experience preferred
Strong communication skills and a patient, service-oriented approach
Attention to detail in recording ticketing system information and following procedures
Strong problem-solving, analytical, and creative thinking skills.
Relevant training or experience required.
Ability to work after hours and weekends if necessary or required

About the Company

Ci Design

Global architecture firm delivering customized design

Ci Design is an international architecture firm that turns development ideas into real, efficient buildings through collaborative partnerships. Their team of 150+ professionals across eight offices in the US and Europe delivers customized, cost-conscious design solutions that combine creative vision with technical expertise to meet clients’ business goals and stand out in the market. The company emphasizes exceptional service and global experience to create projects that are a credit to communities and owners. Their approach centers on working with clients to tailor designs that balance aesthetics, functionality, and budget.

Company size: 51-200
Company stage: Not listed
Total funding: Not listed
Headquarters: Baltimore, MD
Founded: Not listed

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