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TMF Group

Global corporate administration: accounting, payroll, HR

Application Support Engineer

IT Service Desk & End User SupportConfirmed live in the last 24 hours
Full-timeBogotá, Bogota, ColombiaNo salary listedIn-person

About the Job

Requirements

  • Four to six years of experience in application support, production support, or similar roles.
  • Strong experience with AWS services, including EC2, RDS, EBS, and CloudWatch.
  • Advanced SQL scripting and data analysis skills.
  • Experience with ITIL processes, including incident, change, and problem management.
  • Knowledge of Linux systems and container technologies.
  • Familiarity with monitoring tools such as Splunk or CloudWatch.
  • Experience with REST APIs and web services.
  • Advanced level of English.
  • Intermediate to advanced level of Portuguese.
  • Strong analytical and problem-solving skills.
  • Excellent communication and stakeholder management skills.
  • Ability to work under pressure and independently.
  • Proactive mindset with a focus on continuous improvement.
  • Team-player approach and mentoring capabilities.

Responsibilities

  • Provide L2/L3 support for business-critical applications hosted on AWS.
  • Monitor application performance, troubleshoot issues, and implement fixes.
  • Conduct root cause analysis and maintain incident documentation.
  • Manage incidents, changes, and problems in alignment with ITIL practices.
  • Participate in on-call rotations for after-hours support.
  • Support applications running on AWS, including EC2, RDS, EBS, and CloudWatch.
  • Write and optimize SQL queries for troubleshooting and data analysis.
  • Monitor logs, debug issues, and perform performance tuning.
  • Assist in deployments, releases, and hotfix implementations.
  • Work with Linux environments and container technologies, such as Kubernetes.
  • Work closely with development (L3) and support (L1) teams to resolve complex issues.
  • Collaborate with IT teams and business stakeholders to prioritize and resolve tickets.
  • Ensure alignment between application support and broader IT operations.
  • Track and report on SLAs and service performance.
  • Identify improvement opportunities and optimize KPIs.
  • Maintain documentation of systems, processes, and support activities.
  • Contribute to change management and digital transformation initiatives.
  • Provide guidance and mentorship to junior team members.
  • Share knowledge and best practices, support team upskilling, and support training initiatives and documentation creation.

Desired Qualifications

  • Knowledge of Kubernetes is a plus.
  • Understanding of Azure services is nice to have.

About the Company

TMF Group

Global corporate administration: accounting, payroll, HR

TMF Group provides outsourced administrative services for multinational companies, including accounting, tax, HR, payroll, and corporate secretarial duties. Its product works through a global network of offices in over 80 jurisdictions, delivering back-office, compliance, and regulatory tasks to help companies operate across borders. The company differentiates itself by its large international footprint, breadth of services, and long track record of growth through acquisitions, creating a one-stop back-office partner for global businesses. TMF Group’s goal is to support clients in running compliant, efficient operations worldwide by acting as their behind-the-scenes administrative backbone.

Company size
10,001+
Company stage
Not listed
Total funding
Not listed
Headquarters
Amsterdam, Netherlands
Founded
1988

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