German speaking Customer Support Specialist - Digital Advertising
About the job
- C2-level German and English proficiency.
- Extensive experience in customer service and stakeholder engagement.
- Bachelor’s degree in Business or a related field.
- At least 2 years of experience in legal compliance, trust and safety, or verification, with deep knowledge of local legislation.
- Familiarity with home services industries such as plumbing and electrical services.
- Ability to work autonomously and deliver results under pressure.
- Lead verification operations, ensuring rigorous validation of licenses, insurance, and business credentials.
- Provide expert-level support and manage complex escalations with precision and professionalism.
- Ensure strict content compliance through proactive monitoring and resolution.
- Analyze provider performance, drive strategic improvements, and contribute to retention initiatives.
- Oversee onboarding processes, ensuring seamless transitions and full compliance.
- Serve as a regional authority on verification standards and onboarding protocols.
- Take initiative in dynamic, cross-functional tasks and contribute to operational excellence.
- Systematically improve organizational processes to enhance efficiency, effectiveness, and quality.
- Work effectively with others, sharing ideas and resources to achieve common goals.
- Exchange information, ideas, and messages through various channels and mediums.
- Understand and manage personal and others’ emotions to foster positive relationships and enhance the impact of actions.
- Consider and appreciate diverse perspectives and ideas, fostering collaboration.
- Evaluate information and arguments to make informed decisions based on data insights.
- Approach problems and challenges with a focus on practical and effective solutions.
- Apply innovation, creativity, risk-taking, and a proactive approach to problem-solving and identifying opportunities.
About the company
Teleperformance Spain, also branded TP Spain, runs outsourced customer support and sales operations for international businesses. Its teams handle customer enquiries, account support, technical questions and business development through telephone, email, chat and other digital channels. Programs include digital advertising sales, advertiser onboarding and customer care for online services, with language-specific teams serving markets beyond Spain. The Spanish operation recruits for office-based, hybrid and remote roles, supported by training, quality management and client operations teams. The Spanish legal entity, Teleperformance España S.A.U., was incorporated in 1989.
Company Size
N/A
Company Stage
N/A
Total Funding
N/A
Headquarters
N/A
Founded
1989
Simplify's Take
What believers are saying
- Free language platform: TP Spain offers employees a language-learning program at no charge.
- Uncapped sales upside: the German GenAI role combines a €30,000 base salary with uncapped performance bonuses.
- Relocation support: the German Ads posting includes flights and private studio accommodation, subject to availability.
What critics are saying
- Initial fixed term: the remote trilingual care role starts with a three-month contract before an indefinite arrangement.
- Quota pressure: GenAI sales executives must exceed revenue and activity targets through inbound and outbound prospecting.
- Restricted entry: AI sales trainer applicants must already hold a Sales Trainer position.
What makes Teleperformance Spain unique
- Trilingual delivery: one customer-care program handles voice, email and chat in Spanish, Catalan and English.
- New AI sales program: the sales trainer posting identifies an August 2026 launch for an AI-platform client.
- Advertiser onboarding: the German Google Ads program combines new-client acquisition, PPC campaign advice and account growth.
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