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PDS Health

Integrated healthcare support company

Healthcare Coordinator

Full-TimeDeadline 9/1/27
$15.75 - $22/hr
Entry
New Orleans, LA, USA
In PersonTravel might be required between offices.
Medical, Clinical & VeterinaryClinical Support & Patient Administration

About the job

Requirements
  • A high school diploma or general education degree (GED) is required.
  • Travel might be required between offices.
  • Knowledge of office practices, technology applications, and patient insurance is required.
  • The candidate should be a results-oriented, energetic self-starter who sets realistic goals, meets commitments, persists, and prioritizes daily work to achieve results.
  • The candidate should be a flexible, adaptive, empathetic, passionate, and ethical patient advocate.
  • The candidate should be data-driven, detailed, organized, structured, knowledgeable about operational processes, and computer proficient.
  • The candidate should understand profit drivers, use metrics to manage, build financial understanding among team members and clinicians, and understand local market drivers and competition.
  • The candidate should actively listen to and observe behavior and be able to create a win-win need for change.
  • The candidate must be self-motivated, reliable, and capable of working independently as well as part of a team.
  • The candidate must be able to multitask effectively without compromising work quality.
  • The candidate must have interpersonal, oral, and written communication skills.
  • The candidate must be able to handle and maintain the confidentiality of patient records.
  • The candidate should be organized and detail-oriented and able to work in a fast-paced environment.
Responsibilities
  • Partner with supported dentists to gain patients’ financial commitment to begin the recommended treatment promptly.
  • Understand and use financial options to support treatment acceptance, educate patients on treatment choices, address common objections, and proactively maintain productive dentist schedules.
  • Support each patient in a consultative and educational manner while delivering a positive patient experience and fostering long-term patient relationships.
  • Model company culture, values, standards, and operational best practices under the We Believe Behavioral Framework.
  • Gain patients’ financial commitment to begin the dentistry diagnosed by the dentist.
  • Achieve proficiency in the PDS system and tools, and assist patients in making decisions suited to their wants and needs.
  • Execute the Healthcare Coordinator handoff in partnership with each clinician for every examination patient.
  • Serve as the subject matter expert on available financial options so patients can choose treatment that fits their budget.
  • Professionally address common patient objections to starting treatment.
  • Obtain required insurance pre-authorizations before treatment for patients who need them.
  • Ensure the office applies the Comprehensive Care Model and coordinates referrals outside the office.
  • Participate in daily morning huddles, monthly team meetings, and other required meetings.
  • Understand business imperatives and how the role affects metrics and results.
  • Represent the PDS brand and make decisions consistent with its brand framework.
  • Learn about the Mouth Body Connection and support clinical excellence through comprehensive patient care.
  • Maintain a professional appearance and demeanor in accordance with company policies and address others professionally and respectfully.
  • Comply with company policies and state, federal, and other regulatory requirements.
  • Perform other duties and responsibilities as assigned.
Desired Qualifications
  • Prior coursework or on-the-job training in dentistry, insurance, or business.

About the company

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PDS Health

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PDS Health is a healthcare support organization serving dental and medical practices. The company provides business, technology, clinical, administrative, and operational services that help affiliated practices deliver integrated care. It serves patients, clinicians, practice owners, healthcare teams, and communities across its supported network. Its operating model centers on locally led practices connected through shared technology, revenue-cycle, supply-chain, talent, and administrative services. Teams work across clinical care, practice operations, technology, billing, procurement, recruiting, training, and patient support. Teams support coordinated daily delivery.

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