Q

Q2

Digital banking platform for community institutions

Implementation Engineer

Implementation & Technical Account ManagementConfirmed live in the last 24 hours
Full-timeNo salary listed

About the Job

Requirements

  • Typically requires a Bachelor's Degree in a related field and 5+ years of experience in project management or the financial services industry, including previous experience in a similar consultative role, or an advanced degree with 3+ years of experience.
  • Familiarity with enterprise software deployment architecture and methodologies.
  • Knowledge of effective business requirements practices and support methodologies.
  • Written and oral communication skills and the ability to interface effectively with technical teams and non-technical financial institution senior management.
  • People and teamwork skills.
  • Ability to remain calm, diplomatic, and cooperative under stressful conditions.
  • Attention to detail, exceptional follow-through, and the ability to prioritize, stay organized, and multitask.
  • Ability to promote urgency and enthusiasm for reaching goals and meeting deadlines.
  • Ability to train individuals one-on-one and in a classroom environment.
  • Passion for improving processes and commitment to customer satisfaction.
  • Ability to travel up to 30% of the time.
  • Fluent written and oral communication in English.
  • Must be authorized to work for any employer in the United States; employment visa sponsorship is unavailable.

Responsibilities

  • Assess project risks and build mitigating strategies.
  • Train others in best practices and proper execution.
  • Participate in building plans and guide teams through key on-site activities.
  • Work with Solutions Architects and Development to ensure suggested solutions are feasible.
  • Act as a liaison and manage expectations of key sponsors and client executive staff regarding timing, functionality, and back-office requirements needed to support a successful go-live.
  • Mentor project managers and train other Implementation resources in product expertise, case resolution, client communication, and process improvement.
  • Support case management and timely issue resolution by facilitating case reviews.
  • Act as a subject matter expert in product features and functionality.
  • Help build requirements and solution design.
  • Analyze customers' businesses and make recommendations.
  • Ensure security, availability, confidentiality, and privacy policies and controls are followed.
  • Help oversee testing and case resolution.
  • Configure and architect integrations between Q2 platforms and external systems, including online banking applications, core processing systems, and third-party services, often in Azure-hosted environments.
  • Learn how each client operates, recommend best practices, and explain what clients need to do to go live.
  • Work directly with clients, Project Managers, and cross-functional partners in Sales, Product, Engineering, and Hosting, using Salesforce to manage and track casework and status.
  • Translate technical details into actionable terms for clients and project partners.
  • Own complex implementation problems from discovery through go-live.

About the Company

Q2

Digital banking platform for community institutions

Q2 provides a suite of digital banking tools to regional and community financial institutions (RCFIs), alternative finance and leasing companies (Alt FIs), and FinTechs. Its offerings include digital banking, banking as a service, lending, and leasing services that enable end users to transact anytime, anywhere, and on any device. The platform is sold to financial institutions, which in turn use the tools to strengthen their digital brands, attract and engage customers, and expand their services. Unlike generic fintechs, Q2 emphasizes serving community banks and credit unions, helping them stand out, grow smart, and scale beyond traditional boundaries. The company’s goal is to build stronger, more diverse communities by supporting the financial institutions that serve them.

Company size
1,001-5,000
Company stage
IPO
Headquarters
Austin, TX
Founded
2004

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