Wireless Technical Support Engineer

Wireless Technical Support EngineerThis role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.

Job Description:

Job Description:

Work consists of designing, developing, analyzing, troubleshooting and debugging systems, software and solutions for research and/or research development of product, services, and solutions for HPE’s portfolio. Requires a broad knowledge and application of engineering disciplines, methodologies and tools, focused on networking. Contributions impact technical components of HPE products, solutions, or services regularly and sustainable. Applies advanced subject matter knowledge to solve complex business issues and is regarded as a subject matter expert. Provides expertise and partnership to functional and technical project teams and may participate in cross-functional initiatives. Exercises significant independent judgment to determine best method for achieving objectives. May provide team leadership and mentoring to others.

Responsibilities:

• Triage and Resolve Customer Support Escalations from multiple inbound channels. 
• Meet or exceed customer expectations on response quality, timeliness of responses and overall customer experience. 
• Build and maintain layer 2/3 network testbeds. 
• Understand features and reproduce customer issues. 
• File tickets on bugs found. Analyze logs and pinpoint root causes. 
• Work with developers and drive solutions. 
• Participate in relevant meetings and discussions and provide status reports. 
• Ability to analyze logs, isolate faults across multiple network layers, reproduce issues, and communicate evidence-based root-cause findings. 
• Provides guidance and mentoring to less- experienced staff members.

Education and Experience Required:

• Bachelor's or Master's degree in Computer Science, Computer Engineering, focus in Networking preferred.
• Typically 2-4 years experience.
• Relevant certifications strongly preferred (e.g., CWNA/CWSP/CWDP/CWNE, CCNP Enterprise/Wireless, Aruba Certified, Ekahau, or equivalent)

Knowledge and Skills:

• Knowledge in 802.11 Wi-Fi standards, 802.11 Wireless Standards, Routing and Wireshark.
• Strong foundational knowledge of TCP/IP networking, Ethernet, IPv4/IPv6, subnetting, VLANs, Layer 2 switching, and Layer 3 routing. 
• Investigate issues of core network protocols (TCP/IP, DNS, DHCP, ARP) DHCP, DNS, ARP, ICMP, TCP/UDP, MTU, and end-to-end connectivity. 
• Analyze packet captures, device logs, event traces, and diagnostic outputs to identify failure points and determine root causes. 
• Strong knowledge of wireless security, network segmentation, authentication (802.1X, RADIUS), and integration with broader enterprise networking (switching, routing, firewalls).
• Excellent written and verbal communication skills; proficiency in the languages required for the role.
• Ability to effectively communicate product architectures, design proposals and negotiate options at senior management levels.

*Relocation support is provided for eligible candidates.

*U.S. citizenship required: This role will be responsible for services in a FedRAMP High compliant environment that requires proof of U.S. citizenship.

Accessibility

HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here.

Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

#puertorico#networking

Job:

Engineering

Job Level:

TCP_02

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

Recruitment Fraud Alert

We have become aware of an increase in fraudulent recruitment activities in which individuals impersonate our company or authorized recruitment agencies to offer fake employment opportunities. These scams may occur through false websites, emails, social media, or chat-based applications and often aim to obtain personal information or money. Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge a candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. We also never request personal information such as back account details, Social Security numbers, or national IDs via social media or chat applications.

All legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual’s own risk, and HPE disclaims legal liability for any resulting damages. If you suspect recruitment fraud, do not share personal information or make any payments and report the incident to your local authorities immediately.