Manager Operations

Job Description

Job Ref ID: JR0087475

Your mission is to ensure Glovo operates smoothly and sustainably across the market you support. You will lead operational excellence by analysing performance data signals, identifying improvement opportunities and driving initiatives that scale. You will improve delivery experience, manage supply capacity balance and build strong operating models that enable growth. This role directly shapes the  impact on customer experience, courier wellbeing and partner success.

THE JOURNEY 

• Analyse operational data obsessively to identify trends, uncover root causes and define priorities that drive meaningful improvements for a great customer experience.

• Translate insights into clear action plans that improve delivery time, rider efficiency and cost performance.

• Hire, manage and develop a high-performing Operations team, setting clear expectations, ownership and growth paths.

• Own operational performance excellence metrics end-to-end, ensuring strong courier supply balance, delivery experience and partner operations. 

• Understand, deep-dive and standardise scalable operating models across cities through supply readiness for seasonality, business growth and operational shifts. 

• Work closely with the General Managers and Head of supply Africa as a strategic partner, contributing to key decisions and supporting market-level priorities.

• Collaborate with global operations and cross-functional teams to deploy new tools, processes and products launches consistently.

• Establish strong relationships with key operational stakeholders, including courier communities and third-party fleet partners

Qualifications

• 3-5  years of experience in high paced environments such as operations, consulting, logistics, marketplace ops or similar fast-moving companies. 

• Managerial experience leading and developing high-performing teams, with the ability to coach, motivate and build a culture of ownership and collaboration.

• Bachelor’s/Master’s degree in Engineering, Economics, Business or a related field. An MBA or equivalent post-graduate program is a strong plus, especially if paired with operational experience in on-demand or last-mile delivery.

• Strong analytical capability, problem solving and data driven decision-making. You’re comfortable exploring dashboards, running pivot tables and using data to inform decisions and challenge assumptions. SQL or advanced Excel skills are a plus. 

• Experience in KPIs creation & tracking, team delegation and understanding of marketplace or delivery business models, with the ability to align multiple stakeholders (Commercial, Legal, Partner & Courier Ops, Product and others) based on the company’s goals. 

• Confidence in negotiating with external partners, from large organisations to courier communities and third-party fleets, while being able to clearly communicate Glovo’s value proposition.

• Excellent communication skills in English (B2+), both written and verbal (to the team and senior management)l.

• Hands-on mentality. You can zoom out on strategic topics, but you are willing to deep dive into details when the situation demands it.

• Ability to establish strong ways of working and comfort managing multiple priorities, stakeholders and tight timelines in a high-growth competitive environment. 

• Resilience and adaptability to remain focused and effective when priorities shift or ambiguity increases.

• Proactive, bias toward action and continuous improvement mindset. You move things forward, remove blockers and enable faster execution while being curious about improving processes using experimentation, cross-functional alignment and out-of-the-box initiatives. 

• Empathy, openness and humility. People-centered leadership style with a genuine drive to build strong teams, meaningful knowledge sharing community and create lasting impact to improve the life of millions of users, couriers and partners  through technology. 

Additional Information

At Glovo, your success is defined by both results and behaviors. We hire for excellence in craft and for the Leadership Principles that shape how we think, decide, and collaborate. What you achieve matters and how you achieve it defines us. Together, they move the business forward and deliver great experiences. Learn more about our Leadership Principles here.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds – all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life?

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