Field Operations Specialist
CA$60k - CA$80k/yr+ RRSP match
Mid
Hamilton, ON, Canada
In PersonFrequent travel across regional sites is required.
IT OperationsSystem Administration, IT Service Desk & End User Support
About the job
Requirements
- A minimum of three years of experience in an IT support role, ideally in both office and industrial environments.
- Proficiency in Windows operating systems, Microsoft 365, and network fundamentals such as TCP/IP and VPN.
- System administration experience with Hybrid Azure / Active Directory, Intune, and mobile device management.
- Experience maintaining Cisco switches, Fortinet switches, and firewalls.
- A valid Ontario driver’s license and flexibility to travel frequently across regional sites.
- Strong analytical and problem-solving skills, and the ability to remain calm in fast-paced environments.
- Verbal and written communication skills with a customer-first attitude.
- A general understanding of cybersecurity principles and practices.
Responsibilities
- Provide comprehensive end-user support across multiple Ontario locations, including on-site visits as needed.
- Support users across Windows 11, iOS, Android, and macOS platforms in a Microsoft 365 environment.
- Monitor the IT ticketing system, ensuring timely resolution and adherence to service-level agreements.
- Maintain and support on-premise and cloud-based infrastructure, including Azure, Intune, and other Microsoft services.
- Deploy, image, and configure desktops, laptops, and servers in accordance with client requirements.
- Deliver desktop support services including hardware repairs, peripheral setup, and software installations.
- Maintain network equipment in accordance with IT standards across more than 40 sites in Ontario.
- Use remote diagnostic tools and internal and external knowledge bases to resolve technical incidents efficiently.
- Coordinate with third-party vendors to resolve issues beyond internal support capacity.
- Contribute to internal IT knowledge and support onboarding and training initiatives.
- Identify opportunities to enhance IT support services and recommend process improvements.
- Promote cybersecurity best practices and provide basic user guidance as needed.
Desired Qualifications
- SolarWinds experience is an asset.
- A proactive and innovative mindset with a focus on continuous improvement.
- The ability to work independently or collaboratively in a team.
- A professional and courteous demeanor, representing IT with integrity and service excellence.
About the company
American Iron & Metal (AIM) recycles ferrous and non-ferrous scrap into metal products for industrial markets, alongside auto-parts sales and vehicle recycling. Its divisions also provide demolition, decommissioning, site remediation, and construction-waste recovery services. It sources scrap from manufacturers, other industrial businesses, and the public, who can deliver it to AIM facilities, and sells recovered metals to customers worldwide. The product range includes processed aluminum and copper pieces, and its divisions share resources and expertise across different stages of material recovery. Founded in Montreal in 1936, the family-run parent company says its head office is in Montreal, Quebec.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Montreal, Canada
Founded
1936
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Simplify's Take
What believers are saying
- Operations extend internationally: AIM reports more than 135 locations worldwide, compared with Radius's nearly 100 North American sites.
- Management paths start at entry level: AIM's careers page describes several leaders advancing from their first jobs.
- Long service receives recognition: AIM's April 2026 update highlighted employees with more than 20 years at the company.
What critics are saying
- Account work starts in the yard: AIM's entry-level track combines yard training with pricing, negotiation and client analysis.
- Safety roles span multiple sites: AIM's environmental coordinator handles permits, inspections, dust, radiation and incident investigations.
- Crane operators carry safety responsibilities: AIM's roles combine loading and unloading with daily equipment inspections.
What makes American Iron and Metal unique
- The group also makes assembly materials: AIM Solder manufactures tin-lead and lead-free solder alongside the recycling business.
- Industrial supply adds another business: AIM's Minesource sells customized products for industrial and mining customers.
- Precious-metal recovery uses laboratory testing: AIM's Honeycomb analyzes material to measure its precious-metal content.
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