Automotive Service Advisor / Writer

Job Description

Job Title:

Automotive Service Advisor / Writer

Location:  

34186 N Gary Rd, San Tan Valley, AZ

Job Overview:

**This Brand-New and State-of-the-Art Facility will open in December 2026**

As an Automotive Service Advisor / Writer with Christian Brothers Automotive, you will play a
central role in creating an exceptional experience for every guest who walks through our doors.
We are looking for someone who genuinely enjoys working with people, someone who smiles
when they greet a guest, brings positive energy to the workplace, communicates with confidence,
and naturally builds relationships and earns trust.

The ideal Service Advisor is also highly process-oriented, organized, and consistent. You
must be able to understand automotive systems, maintenance, diagnostics, and repairs at a
technical level while having the communication skills to explain those same concepts clearly to
someone with little or no automotive knowledge.

Great communication is not one-size-fits-all. Our Service Advisors listen, ask questions,
understand the guests in front of them, and adapt their communication style accordingly.

You must also be comfortable confidently selling automotive services

Our goal is to provide every guest with clear, accurate, and understandable information so they can confidently make informed decisions about their vehicle.

Responsibilities include, but are not limited to:

• Greeting every guest with a smile, genuine hospitality, professionalism, and respect
• Build lasting guest relationships through trust, communication, consistency, and follow-through
• Listen carefully, ask thoughtful questions, and accurately document guest concerns and vehicle information
• Clearly explain vehicle systems, inspection findings, repair needs, and maintenance recommendations in a way each guest can understand
• Prepare complete and accurate repair estimates using Christian Brothers Automotive's established estimating tools, processes, and standards
• Accurately research and verify labor operations, labor times, parts, pricing, and repair requirements
• Confidently present recommended services in clear professional manner
• Professionally communicate service value, and provide guests with the information necessary to make informed decisions
• Obtain proper authorization and maintain proactive communication throughout the repair process
• Manage multiple repair orders and priorities while maintaining accuracy, organization, and
• attention to detail
• Maintain accurate documentation and consistently follow established processes from vehicle check-in through final delivery
• Ensure all repairs are performed to proper specifications
• Communicate effectively with technicians and team members to maintain an efficient workflow and exceptional guest experience
• Maintain a positive, professional, and team-oriented attitude throughout the workday – work together as a team
• Shuttle guests as needed in CBA branded vehicle
• Other duties as assigned

Qualifications

Qualifications:

• Previous automotive Service Advisor / Service Writer experience required
• Strong working knowledge of automotive systems, maintenance, and repair
• Strong working knowledge of parts research, part-number cross-references, and parts sourcing
• Demonstrated ability to build complete and accurate automotive repair estimates
• Ability and willingness to listen, learn, and consistently execute Christian Brothers
• Automotive's proprietary estimating tools, processes, and procedures
• Ability to understand technical automotive information and confidently communicate it at both a technical and non-technical level
• Exceptional interpersonal, listening, communication, and relationship-building skills
• Strong sales ability with the confidence to present automotive maintenance and repair recommendations while maintaining honesty and integrity
• Highly process-oriented, organized, and detail-focused with the ability to manage multiple guests, vehicles, and priorities simultaneously
• Positive, approachable, dependable, and team-oriented
• Proficient with computers (Windows and iOS), automotive shop-management systems, digital inspections, and electronic communication tools
• Professional appearance and demeanor
• Valid driver's license with a driving record acceptable to the company's insurance carrier

Physical Requirements:

• Occasionally lift and/or move up to 50 pounds  Safely utilize all Personal Protective Equipment (PPE) following shop safety
• Keeping a brisk work pace in high volume environment
• Being on your feet majority of the workday (standing, walking, coordinating parts, etc)
• Possess the dexterity necessary to safely and efficiently use keyboard, monitors, touchscreens, iPads, etc
• Safely operate automatic and manual-transmission vehicles

Additional Information

Christian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity and a philosophy of people first. All 300+ CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools. CBA shops also offer their technicians a consistent workload, free training, full-time live technician support and access to our private Technician Assistance Center.

Thank you for viewing this opportunity! This job posting is for an opening at a Christian Brothers Automotive location that is independently owned and operated by a local licensed franchisee. Your application and any information included with it will be submitted to the franchisee for further handling. Christian Brothers Automotive Corporation ("CBAC") is a separate business entity. No CBAC employee will be involved in any decisions regarding your employment application. If you are hired for this position, you also understand and acknowledge that the local franchisee will be your employer and that CBAC will not be your employer. The local franchisee is solely responsible for all decisions related to your employment, including hiring, firing, discipline, compensation, scheduling and supervision.

All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer. Christian Brothers Automotive locations practice "At-will" employment practices.