Full-Time

Staff Cloud Finops Analyst

Posted on 10/1/2025

ServiceNow

ServiceNow

10,001+ employees

Cloud-based digital workflow and automation platform

Compensation Overview

$143.6k - $251.3k/yr

+ Equity + Variable/Incentive Compensation + Health plans including 401(k) Plan with company match + ESPP + Matching donations + Flexible time away plan + Family leave programs

Santa Clara, CA, USA

In Person

Category
Accounting (3)
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Requirements
  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
  • 8 years of related experience with a Bachelor's degree; or 6 years and a Master's degree; or a PhD with 3 years experience in a relevant field (e.g., Finance, IT, Cloud Computing, or Business); or equivalent experience.
  • Minimum of 3 years of proven experience in a FinOps or cloud financial management role
  • Hands-on experience with GCP, AWS or other cloud providers is a strong plus
  • Deep knowledge of cloud cost management tools (e.g., AWS Cost Explorer, Google Cloud Billing, CloudHealth, Cloudability)
  • Strong experience in financial forecasting, budgeting, and enterprise-level cost optimization strategies
  • Ability to lead cross-functional initiatives and partner closely with Engineering, Finance, and Executive Leadership teams
  • Full professional proficiency in English
  • Nice to Have: FinOps Certified Practitioner or AWS Certified Cloud Practitioner
  • Experience with automation tools for cost management.
  • Soft Skills: Strong analytical and problem-solving abilities
  • Soft Skills: Excellent communication and collaboration skills
  • Soft Skills: Ability to present financial insights to both technical and non-technical stakeholders
  • Soft Skills: Proactive and self-driven mindset.
Responsibilities
  • Monitor, analyze, and optimize cloud spending across AWS, GCP and Azure
  • Collaborate with Engineering teams to implement cost-effective cloud solutions
  • Develop and maintain cloud cost forecasting models
  • Manage commit-based-discounts to optimize long-term costs
  • Provide visibility and insights into cloud expenses through dashboards and reports
  • Define and implement cost allocations to measure unit-metrics of cost per customer and cost per instance
  • Define and promote best practices for cloud cost governance
  • Identify opportunities for automation and process improvement in cost management
  • Work with cloud service providers on demand planning and capacity reservation
  • Collaborate with GTM team on customer migration planning and tracking
Desired Qualifications
  • FinOps Certified Practitioner or AWS Certified Cloud Practitioner
  • Experience with automation tools for cost management.
  • Strong analytical and problem-solving abilities
  • Excellent communication and collaboration skills
  • Ability to present financial insights to both technical and non-technical stakeholders
  • Proactive and self-driven mindset

ServiceNow provides a cloud-based digital workflow platform that helps large organizations automate and streamline operations across IT, customer service, HR, security, and other business areas. Its Now Platform hosts a suite of applications via a SaaS model, where customers subscribe to access, update, and receive support and optional consulting services. The platform works by offering configurable workflows and automation across multiple business processes, enabling integration with existing systems and data, with regular updates delivered as part of the subscription. This approach differentiates ServiceNow from competitors through its enterprise-grade, cross-domain workflow platform, strong integration capabilities, and emphasis on a unified experience across IT and business operations. The company’s goal is to help customers modernize operations, reduce costs, and improve service delivery and experiences for employees and customers through automated digital workflows.

Company Size

10,001+

Company Stage

IPO

Headquarters

Santa Clara, California

Founded

2004

Simplify Jobs

Simplify's Take

What believers are saying

  • AI monetization is accelerating, with Now Assist already at $750 million ACV and AI targeting 30% of total ACV by 2030.
  • ServiceNow’s $27.7 billion remaining performance obligations and $30 billion revenue target by 2030 support durable SaaS growth.
  • Strategic partnerships with AWS, Accenture, Tanium, and Boomi expand reach and governance of enterprise AI agents.

What critics are saying

  • Professional Services’ negative margins are dragging gross margins from 80% to 75%, threatening the high-growth SaaS premium.
  • Agentic AI and open frameworks like Amazon Bedrock AgentCore risk bypassing the Now Platform and commoditizing AI Control Tower.
  • Standalone tools and partners such as Island, Cursor, and Prodapt erode platform lock-in and cannibalize professional services revenue.

What makes ServiceNow unique

  • ServiceNow’s Now Platform unifies IT, HR, customer service, and security workflows on a single cloud-native stack.
  • Its AI-native platform embeds Now Assist and AI agents directly into core enterprise workflows and data fabric.
  • ServiceNow Ventures deploys $1 billion by 2026 to deepen ecosystem control over AI, automation, and data intelligence.

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Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

0%

2 year growth

0%
MarTech360
Apr 14th, 2026
Qlik and ServiceNow join forces to strengthen ai-driven enterprise workflows.

Qlik and ServiceNow join forces to strengthen ai-driven enterprise workflows. As part of this initiative, Qlik has made a strategic tie-up with ServiceNow to facilitate the inclusion of trusted enterprise context within AI-based workflows that help enterprises make quick decisions. With this tie-up, Qlik intends to narrow the gap that exists between insights obtained from data and workflows through the use of ServiceNow's Workflow Data Fabric and Qlik's analytics, integration, and artificial intelligence offerings. Through this partnership, enterprises will be able to augment their automated workflows and AI agents with context to allow systems to detect patterns, insights, and recommended courses of action. The collaboration would be especially relevant for those organizations seeking to integrate AI on an organizational level through automation since it will allow making automation-based decisions using reliable and enterprise-class data and not limited to certain data pools. As the analytics solution provider, Qlik aims to help automate and speed up decisions made in various areas, such as IT support, customer services, and other operations by bringing analytics closer to operations. This means that contextual AI would become the next step for enterprises.

PR Newswire
Apr 14th, 2026
TrustCloud launches ServiceNow app for AI-native continuous control monitoring

TrustCloud has launched a native application in the ServiceNow Store, offering continuous control monitoring for enterprise governance, risk and compliance customers. The application syncs validated control signals with ServiceNow IRM, SecOps and CMDB, integrating security and risk operations. The solution addresses limitations of point-in-time manual GRC workflows by enabling continuous testing across applications, infrastructure and vendors at enterprise scale. TrustCloud's AI-native agents analyse structured and unstructured data from cloud and on-premises environments, automating technical, documentation and process control testing. Early customers report significant improvements: one pharmaceutical company increased application assessment throughput from 20 to 200–300 apps annually with the same resources. The application is available now through the ServiceNow Store, following ServiceNow's strategic investment in TrustCloud in 2025.

The Register
Apr 13th, 2026
ServiceNow embeds AI across all products with three-tier pricing model

ServiceNow has reorganised its pricing around three levels of AI capability, embedding artificial intelligence across its entire product strategy. Customers can now choose between Assistive AI, Task Automation and Full Role Automation based on their AI maturity. The company introduced Build Agent SDK, allowing developers to create ServiceNow applications from any coding environment, including GitHub Copilot and Cursor. Senior vice president John Aisien called it "a real game changer" for expanding the developer base. ServiceNow also launched Context Engine, infrastructure for enterprise AI that learns from user behaviour, and the Enterprise Service Management Suite for mid-sized companies. The suite includes an AI-powered implementation agent that compresses traditional six-month deployments to approximately 30 days. "AI is now infused in every package that we offer," Aisien said.

The Associated Press
Apr 13th, 2026
Qlik partners with ServiceNow to embed trusted enterprise data into AI-powered workflows

Qlik has partnered with ServiceNow to integrate trusted enterprise data into AI-powered workflows and decision-making processes. The collaboration combines ServiceNow's Workflow Data Fabric with Qlik's analytics engine to deliver richer context from ERP, CRM, supply chain and other enterprise systems. The partnership introduces Qlik metadata collectors for ServiceNow Data Catalog, improving data discovery, lineage visibility and governance. Qlik's analytics engine will send insights directly into ServiceNow workflows and AI agents, enabling better decision-making through cross-system relationships and operational context. The announcement was made at Qlik Connect 2026 in Florida. Qlik, used by 75% of Fortune 500 companies, aims to help enterprises scale AI responsibly whilst maintaining data governance and control across operations.

The Register
Apr 11th, 2026
Salesforce's Agentforce IT Service snags 5 ServiceNow customers as ITSM rivalry heats up

Salesforce and ServiceNow are clashing over the future of IT service management, with Salesforce CEO Mark Benioff claiming his six-month-old Agentforce IT Service has won five customers from ServiceNow. ServiceNow CEO Bill McDermott disputed the claim, saying four remain customers and one represented just $42,000 in revenue against ServiceNow's $13.2 billion annual total. ServiceNow controls 40 per cent of the ITSM market with 8,600 customers, whilst Salesforce's product has 200 signups. However, analysts suggest this isn't a direct competition. ServiceNow emphasises control and orchestration with 22 years of workflow expertise, whilst Salesforce targets engagement through tools like Slack, meeting users where they work. Salesforce sees opportunity in the broader $50 billion market, particularly amongst midmarket and SMB customers where it already has relationships through CRM and cloud platforms.

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