Technical Account Manager

Opal is building the next generation of access management. We’ve all felt the pain of not getting the access we need to do our job. At Opal, we’re building a central hub for authorization to make access management automated, intelligent, and easy to use. We are taking an age old problem in enterprise software and making it simple. Our product prioritizes consumer grade simplicity with enterprise scale, reliability, and security. 

As a Technical Account Manager at Opal.dev, you’ll play a pivotal role in ensuring our customers’ success by providing technical expertise, support, and guidance throughout their journey with our platform. You’ll serve as a bridge between our customers and internal teams, advocating for customer needs and contributing to the continuous improvement of our products

Your responsibilities

• Technical Support: Act as a primary point of contact for technical inquiries, issues, and escalations from customers. Troubleshoot and resolve technical challenges promptly and effectively. 

• Implementation Support:

  • Deployment and Configuration: Provide our prospects and customers guidance on the best practices around implementing Opal with their existing applications and workflows.

  • Customization and Tailoring: Provide our prospects and customers additional customization support if needed.

• Product Expertise: Develop a deep understanding of Opal.dev’s product suite. Act as a trusted advisor to customers, providing technical guidance, best practices, and recommendations to optimize their use of our product.

• Customer Engagement: Build strong relationships with customers, understanding their unique needs and challenges. Conduct regular check-ins and reviews with customers to assess their satisfaction, gather feedback, and identify opportunities for upselling or expansion.

• Collaboration: Work closely with cross-functional teams including Sales, Product, and Engineering to advocate for customer needs and ensure alignment on priorities and initiatives.

• Feedback loop: Proactively identify and address any technical issues or challenges faced by customers, working closely with our engineers to resolve them in a timely manner.

Our ideal candidate

• Bachelor’s degree in Computer Science, Engineering, or a related technical field (or equivalent experience).

• 3+ years of experience in a technical customer-facing role such as Technical Account Manager, Technical Success Manager, or similar.

• Proven track record of successfully managing customer relationships and driving customer success post-sales.

• Strong technical background with the ability to understand and communicate complex technical concepts effectively.

• Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers at all levels.

• Detail-oriented with strong problem-solving skills and the ability to thrive in a fast-paced, dynamic environment.

• Experience with enterprise software, security solutions, cloud technologies, APIs, and programming languages is a plus.

Benefits & Perks

• Competitive Salary

• Early employee equity

• Top-tier Medical, Vision, & Dental coverage

• Company and team bonding trips throughout the year fully covered by Opal Security

• Daily lunch & coffee allowance 

• Unlimited PTO

• 11 company holidays

• One Medical Membership

• 401k plan

• Pre-Tax Commuter Benefits

This role is based in New York City.

Research shows that candidates from underrepresented backgrounds rarely apply unless they meet all the job criteria. We aren’t looking for someone who ticks every single box on a page; we’re looking for lifelong learners and people who can make us better with their unique experiences. If you think you’d be a great fit, then please get in touch to tell us about yourself. Opal is an Equal Employment Opportunity Employer.