Technical Account Manager
Posted on 3/18/2024
Opal

11-50 employees

Enterprise identity perimeter security and management
Company Overview
Opal stands out as a leader in securing the identity perimeter for modern enterprises, trusted by top companies like Databricks, Figma, Blend, and Marqeta. It offers an efficient, user-friendly solution for managing user access and access reviews, with features such as time-restricted access, automated access provisioning, and decentralized approvals. The company is also highly responsive to customer needs, providing excellent customer service and integrating seamlessly into existing workflows, making it a critical part of daily operations for many businesses.
Data & Analytics
B2B

Company Stage

Series B

Total Funding

$33.8M

Founded

2020

Headquarters

San Francisco, California

Growth & Insights
Headcount

6 month growth

4%

1 year growth

74%

2 year growth

123%
Locations
New York, NY, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
CategoriesNew
Sales & Account Management
Customer Success Management
Strategic Account Management
Requirements
  • Bachelor's degree in Computer Science, Engineering, or a related technical field (or equivalent experience)
  • 3+ years of experience in a technical customer-facing role such as Technical Account Manager, Technical Success Manager, or similar
  • Strong technical background with the ability to understand and communicate complex technical concepts effectively
  • Experience with enterprise software, security solutions, cloud technologies, APIs, and programming languages is a plus
Responsibilities
  • Act as a primary point of contact for technical inquiries, issues, and escalations from customers
  • Provide guidance on implementing Opal with existing applications and workflows
  • Offer additional customization support if needed
  • Develop a deep understanding of Opal.dev's product suite
  • Build strong relationships with customers and conduct regular check-ins and reviews
  • Work closely with cross-functional teams including Sales, Product, and Engineering
  • Proactively identify and address any technical issues or challenges faced by customers