A bachelor's degree in information technology, computer science, or a related degree, or equivalent industry experience.
At least 5 years of experience working as a Help Desk Technician in a Windows networking environment.
At least 2 years of experience managing two or more employees in a Help Desk environment, or relevant technical and customer service management experience.
Strong attention to detail and quality, customer service skills, and organizational ability.
Proven skills troubleshooting a wide variety of hardware, software, and connectivity issues.
Responsibilities
Manage and oversee the IT Help Desk, including supervising staff, procuring and deploying equipment, and managing vendors.
Collaborate with help desk, networking, and systems teams on projects and issue resolution.
Provide training and direction to a team of four desktop and helpdesk support professionals.
Oversee the Help Desk's timely and professional response to end-user assistance requests.
Maintain inventory of corporate PCs, laptops, printers, and other devices.
Troubleshoot and resolve a wide variety of hardware and software issues.
Recommend hardware and software purchases.
Provide executive support for remote and traveling employees with PC, laptop, and connectivity issues.
Oversee setup of new employee workstations, including PCs or laptops, phones, and account information.
Job Description
As our Help Desk Manager, you will:
Manage and oversee our IT Help Desk, including the supervision of staff, procurement and deployment of equipment, and vendor management
Collaborate with our help desk, networking, and systems teams on a variety of projects and issue resolution
Provide training and direction to our team of four desktop and helpdesk support professionals
Oversee the Help Desk’s response to end user requests for assistance in a timely and professional manner
Maintain our inventory of corporate PC’s, laptops, printers, and devices
Troubleshoot and resolve a wide variety of hardware and software issues
Recommend purchase decisions related to hardware and software
Provide executive support for remote and traveling employees with PC, laptop, and connectivity issues
Oversee set up of new employee workstations including PC or laptop, phone, and account information
Qualifications
Requirements:
Bachelor’s degree in information technology, computer science, or related degree OR equivalent industry experience
5+ years’ experience working as a Help Desk Technician in a Windows Networking environment
At least two years’ experience managing two or more employees in a Help Desk environment (or relevant technical and customer service management experience)
Excellent attention to detail and quality, strong customer service skills, and organizational ability
Proven skills troubleshooting a wide variety of hardware, software, and connectivity issues
Additional Information
Ready to make the move to a new beginning with Genesis? Apply online today. We strive to contact qualified applicants within a week of submission. Unfortunately, we are currently unable to provide sponsorship for this position.
If this position isn’t a match for you, we encourage you to share it with someone you think it might be suited for. Please feel free to connect with us via LinkedIn or to keep an eye on our website as we often have employment opportunities available.