Operations Technology 2 Engineer

Description

Do you thrive on solving real-time problems that keep critical infrastructure running? As an Operations Technology II engineer within the Facility Operations Center (FOC), you will remotely monitor data center power and cooling systems across the globe, acting as the first line of response when alarms fire. Your analysis and quick decision-making directly protect the availability of AWS Data Centers and the millions of customers who depend on them. If you enjoy working with complex mechanical and electrical systems in a fast-paced environment and want to grow your technical expertise, this role is for you.

Key job responsibilities
- Analyze alarm monitoring systems in real time, identify abnormal conditions, and execute established escalation processes to protect data center availability.
- Review work requests submitted by field technicians for compliance with safety and operational standards, ensuring work is authorized before execution.
- Create, document, and track incident tickets while coordinating with onsite data center teams to drive timely resolution.
- Troubleshoot moderate-to-high-complexity issues across mechanical, electrical, and fire-protection systems using technical documentation, prints, and operational dashboards.
- Provide process-improvement feedback to site leadership based on operating experience, and assist in developing updated maintenance procedures.

A day in the life
Your shift begins with a handoff briefing and a review of active alarms and open tickets from the prior watch. Throughout the day you monitor dashboards covering power, cooling, and fire-protection systems, triaging alerts and coordinating remotely with onsite engineers. Between alarm events you review incoming work requests for compliance, document findings, and collaborate with teammates to refine response procedures. The FOC operates on a follow-the-sun model, so your fixed daytime schedule supports 24/7 coverage without overnight shifts.

About the team
The Facility Operations Center is the command center for AWS Data Center operations, providing continuous global monitoring 24/7/365 through a follow-the-sun model. Our work is guided by three pillars: Safety, Security, and Availability. We are an inclusive team that values collaboration, clear communication, and a shared commitment to keeping AWS infrastructure reliable for customers worldwide. If you want to make a tangible impact on cloud reliability at a global scale, the FOC is the place to do it.

Basic Qualifications

- 2+ years of relevant work experience
- Experience in relevant work
- Can use hands to manipulate small wires and objects
- Can walk on job sites in uneven terrain
- Can bend or twist the body into unusual positions while working
- - Can work at heights and from ladders

Preferred Qualifications

- 4+ years of data center engineering experience
- Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field
- Knowledge of network design and layout as well as low voltage (copper/ fiber) cabling
- 1+ years of data center engineering experience
- Experience in a 24/7 environment

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.