Manager – Digital Analyst - Group Retail

Company: 1011 United Overseas Bank Ltd

About UOB

United Overseas Bank Limited (UOB) is a leading bank in ASEAN with a global network in Southeast Asia, Asia Pacific, Europe and North America. Operating through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, we have a global network of about 430 branches and offices in 19 markets. At the heart of UOB is our culture, shaped by the UOB Way and anchored on our four values – Honourable, Enterprising, United and Committed. For more than 90 years, these values have guided how we do right by our customers, collaborate with one another and create long-term value for the communities we operate in. As One Bank, we are committed to helping our colleagues build sustainable careers grounded in purpose, supported by strong values, and enriched with meaningful opportunities to grow.

Job Description

TMRW is looking for an early career Digital Analyst with up to 3 years of relevant experience. Fresh graduates with suitable internship or project experience may also be considered. The role supports both digital and data analytics delivery across TMRW, including App and Web measurement, data provisioning, data validation and dashboard development.

The successful candidate will work with Product Owners, Journey Owners, Designers, Developers and other stakeholders to clarify business questions, translate requirements into practical data and measurement needs, and produce clear dashboards and findings. The analyst will independently manage standard assigned work while escalating complex or material matters to senior team members.

Scope and Responsibilities

• Collaborate with internal stakeholders and external partners to clarify business questions, KPIs, data requirements and measurement scope.
• Prepare and maintain analytics documentation, including tagging plans, taxonomy/metric definitions, technical specifications, data test cases and other supporting documents.
• Support data provisioning projects by documenting business and data requirements, field definitions, business rules, source information, validation requirements and reporting needs.
• Brief Developers and review data logs or reports to identify missing, incorrect, duplicated or unexpected data outputs.
• Execute data UAT, validate results against expected requirements, document defects and coordinate investigation and retesting.
• Conduct production data validation and monitor missing, low volume or anomalous events and data, including potential reporting impacts.
• Prepare, enhance and maintain Qlik Sense and digital analytics dashboards that address agreed business questions.
• Perform data checks and reconciliation where required, highlighting missing, inconsistent or unusual results for review.
• Present clear, evidence-based observations to stakeholders, while distinguishing confirmed findings from possible hypotheses.
• Maintain project documentation in shared repositories and provide proactive updates on assigned deliverables, dependencies and issues.

Preferred Skills and Experience

• Degree in Business, Information Systems, Analytics, Computer Science, Statistics or a related discipline.
• Up to 3 years of relevant experience in data analytics, digital analytics, business intelligence or a related field. Fresh graduates with suitable internship or project experience may also be considered.
• Proficiency in Excel and PowerPoint, with familiarity in JIRA, Confluence, Figma or similar tools.
• Exposure to Adobe Analytics, AppsFlyer, Firebase, Google Analytics, Qlik Sense, SQL or similar analytics and visualisation tools would be advantageous.
• Experience with mobile applications, websites or digital product journeys is useful. Banking or financial services experience is advantageous but not essential.
• Strong analytical and logical thinking, with attention to detail and structured documentation skills.
• Clear communication and interpersonal skills, with the ability to work across business and technical teams.
• Curiosity, learning agility and willingness to develop capabilities across both digital and data analytics.
• Detail oriented and organised, with the ability to manage multiple analytics deliverables, maintain accurate documentation and meet project deadlines.

Working Location: Punggol Digital District

Additional Requirements

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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