Consumer Sales Representative-Retail

Overview

At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting-edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact?

The Consumer Sales Representative-Retail is a key contributor in TDS’s overall consumer strategy to grow, delight and retain our customers. Our motto is to grow revenue and achieve sales goals by providing exceptional customer service. The Consumer Sales Representative-Retail handles customers that walk-in to our Retail stores as well as handles inbound customer calls when no customers are in the office.

This position is the primary point of contact for consumer customers inquiring about products and services. This position takes ownership of thoroughly understanding the features and benefits of all the consumer products and services we offer. The Consumer Sales Representative-Retail also keeps current on all pricing, procedures, promotions, tools, and systems used to place orders, update billing and maintain record of customer contacts.

In addition to base pay and an excellent benefits package, the Consumer Sales Representative-Retail is assigned monthly sales goals established for key strategic products such as Voice, High Speed Data, TV, Mobile, and Strategic product sales. The Consumer Sales Representative-Retail must meet these goals and maintain customer service quality expectations for additional commission incentive programs.

What to Expect

• Work Location: 63090 Sherman Rd Bend, OR 97701
• Type of Position: Full Time – 40 hours per week
• Earnings: $23.00/hr. + uncapped commissions. Hit your goals and earn $60,000+ annually!
• Hours: Monday-Friday 8:00am-5:00pm PST with rotating Saturdays 8:00am-5:00pm PST
• Sign-on bonus: $2,500!
• Ramp-up payments: Provided for your first three months as you get started in your new role - we are here to support you!
• Training: 5 weeks paid training with our dedicated sales trainers

Extra Benefits That Set Us Apart

• Day-one benefits package - medical, dental, vision, and life insurance
• All-expenses-paid vacation opportunity for top performers
• TDS discounted services available!
• 3 weeks of paid vacation and 2 weeks of paid sick time per year
• Paid company holidays
• 401K program with employer match
• Paid parental leave
• Tuition assistance

Responsibilities

• Deliver Sales & Retention Results through Providing Exceptional Customer Service: Exceed or meet monthly sales goals of strategic products such as but not limited to, Voice, High Speed Data, TV, Mobile, and Internet Content product offerings through face to face and over the phone interactions. Exceed retention goals by using save techniques that involve negotiation & interpersonal communication skills to prevent customer churn. Work to ask lifestyle questions and promote services to fulfill customer needs. Responsible for reselling customers on the benefits of having TDS service, subsequently protecting existing revenue.

• Moves/Adds/Changes/Disconnect Inquiries: Delight and retain existing customer base by consistently providing exceptional customer service on all billing inquiries, seasonal service requests, toll inquiries, and other miscellaneous inquiries. The Consumer Sales Representative-Retail will consult with customers on these service calls to identify customer technology needs and offer TDS product solutions they may not currently have and/or we can offer at a better value.
• Cash Management Procedures – Closely follow cash management procedures to assure accuracy in all cash and payment handling from customer to deposit.
• Resolve construction related issues in specific markets by creating and completing triage tickets.
• Keep current with promotions, products and technology necessary to exceed or meet sales and retention goals.Regular attendance and promptness for work are essential functions of this position because absenteeism and tardiness significantly impact the ability of the Company and coworkers to meet our customers' needs.
• Handle retail office responsibilities such as restocking supplies, unlocking and locking office, maintaining office cleanliness, participating in community events, and working with other departments to coordinate use of space.
• Special projects as assigned by supervisor.

Qualifications

Required Qualifications

• 1+ years’ experience in a sales or customer service role
• 2+ years computer experience (may include order applications, Microsoft Outlook, Word, or Excel)
• Must follow the TDS attendance guidelines in order to meet TDS’s business needs including but not limited to our obligations to our customers and to our customers’ needs

Other Qualifications

• 6+ months experience in a fast-paced environment managing multiple tasks
• 6+ months experience working with detailed data
• Ability to meet or exceed sales goals
• Demonstrate strong negotiation, selling and closing skills in reselling the service to customers who are requesting to disconnect their service
• Ability to handle a high volume of phone calls in a structured, contact center environment
• Understanding of the telecommunication industry
• Understanding of telecommunication products and services
• Excellent interpersonal communication skills (i.e., verbal, written, listening)
• Problem solving skills (i.e. customer complaints, competitive issues)
• Successful completion of classroom training will be required
• Demonstrated success in a competitive sales environment
• Able to Work Overtime with Advance Notice
• Ability to Work shift with ending time of 8:00 p.m. CST and a potential Saturday rotation
• Experience working with escalated customer issues and problem resolution both over the phone and face to face

Do you meet the Required Qualifications but are unsure if your experience aligns with the Other Qualifications? We encourage you to apply! Research shows that many candidates hesitate to apply unless they meet 100% of the qualifications, even when they possess the skills and experience needed to succeed in the role. Experience and skills come in many forms, and they may not always match exactly what’s listed on paper, but they can still lead to success. If you meet the Required Qualifications and believe you have the potential to thrive in this role, we encourage you to apply today!

Benefits

Associates scheduled to work 20 or more hours per week have access to medical, dental, vision, life insurance, a 401(k) plan, education assistance, and paid time off benefits such as vacation (15 days accrued per year for full-time; pro-rated for associates working between 20-39 hours), sick leave (10 days accrued per year for full-time and pro-rated for all other associates), seven paid national holidays and one floating holiday, paid parental leave (6 weeks after 12 months of employment), among others. Short Term Disability and Long Term Disability coverage is also available for associates working 30 or more hours per week. Associates scheduled to work under twenty hours per week or for a limited term (i.e. interns) are eligible for medical coverage, the 401(k) plan (if 18 or older), as well as sick leave (10 days accrued per year for full-time and pro-rated for all other associates).

Click here for more specific information regarding our comprehensive well-being program.

Who is TDS Telecom?

TDS Telecom provides high-speed internet, TV entertainment, and phone services to a diverse range of communities, including small to mid-sized urban, suburban, and rural areas across the U.S. With over 50 years of experience, TDS is committed to building and expanding fiber optic networks that bring cutting-edge connectivity to neighborhoods nationwide. Serving over 1 million connections, our mission is to create a better world by delivering innovative communication solutions that enhance the way people live, work, and connect. Visit tdstelecom.com to learn more! 

At TDS, we are committed to Equal Employment Opportunity (EEO) and value the difference of backgrounds, experiences and perspectives in our workforce. We consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

Pay Transparency

The listed pay range reflects the minimum and maximum base compensation for this position. The base pay rate offered is expected to be $23.00 per hour. In addition, certain positions may be eligible for additional forms of compensation, such as bonuses, commissions, or equity awards.

Pay Range (Hr./Yr.)

$17.66/Hr. - $26.48/Hr.