At least 4 years of demonstrated expertise in advanced automotive knowledge or customer service skills.
Ability to work efficiently in fast-paced environments.
Ability to manage stressful situations effectively.
Strong prioritization skills to handle urgent matters promptly.
Proficiency with the Microsoft Office suite.
Availability for occasional calls outside regular business hours and on weekends as necessary.
Responsible handling of company credit card transactions.
Responsibilities
Field customer inquiries concerning equipment repairs, including tire, brake, and general maintenance needs.
Coordinate all repair operations within the assigned region and ensure seamless customer support.
Facilitate communication among customers, sales, parts, logistics teams, mobile mechanics, tow companies, and original equipment manufacturer dealerships.
Maintain accurate repair-progress records using the Field Service App and provide daily updates on open tickets.
Provide timely updates to internal and external customers as required.
Manage repair and towing services using national accounts and pricing structures to minimize customer downtime.
Approve repairs using prudent financial judgment and seek out-of-warranty assistance from original equipment manufacturer representatives when necessary.
Collaborate with original equipment manufacturer representatives to address parts delays and escalate common issues to the manager and appropriate contacts.
Complete monthly credit card reporting and promptly notify the manager of quality concerns.
Report directly to the Fleet Service Supervisor.
Desired Qualifications
Familiarity with hydraulic and power take-off systems.
Familiarity with crane systems.
Strong understanding of tires and their appropriate applications.
Are you in search of a company that resonates with your proactive spirit and entrepreneurial mindset? Your search ends here with Premier Truck Rental!
Company Overview
At Premier Truck Rental (PTR), we provide customized commercial fleet rentals nationwide, helping businesses get the right trucks and equipment to get the job done. Headquartered in Fort Wayne, Indiana, PTR is a family-owned company built on a foundation of integrity, innovation, and exceptional service. We serve a wide range of industries—including construction, utilities, and infrastructure—by delivering high-quality, ready-to-work trucks and trailers tailored to each customer’s needs. At PTR, we don’t just rent trucks—we partner with our customers to drive efficiency and success on every job site.
The Fleet Service Coordinator holds a crucial position in maintaining the operational efficiency of our equipment. Tasked with supporting a national fleet, our team swiftly addresses repair requirements to minimize downtime for our customers. From tire replacements to engine upgrades, our Field Service team expertly handles all aspects of maintenance.
LOCATION
Onsite
HOURS OF OPERATION
8:00 AM to 5:00 PM EST + On call hours
COMPENSATION
This position offers a competitive compensation package, benchmarked to regional market standards. It consists of a base salary plus the opportunity for quarterly profit sharing after one year of employment
RESPONSIBILITIES
Field customer inquiries concerning equipment repairs, encompassing tire, brake, and general maintenance needs, among others.
Coordinate all repair operations within the assigned region, ensuring seamless customer support.
Deliver exceptional customer service by facilitating communication between various stakeholders, including customers, sales, parts, and logistics teams, as well as mobile mechanics, tow companies, and OEM dealerships.
Maintain accurate records of repair progress using our Field Service App and provide daily updates on open tickets.
Ensure timely communication of updates to internal and external customers as required.
Effectively manage repair and towing services, leveraging national accounts and pricing structures to minimize customer downtime.
Exercise prudent financial judgment when approving repairs, seeking out-of-warranty assistance from OEM representatives when necessary.
Collaborate with OEM representatives to address parts delays and escalate common OEM issues to your manager and appropriate OEM contacts.
Complete monthly credit card reporting and promptly notify your manager of any quality concerns.
Report directly to the Fleet Service Supervisor.
Other duties may be assigned.
REQUIREMENTS
MUST HAVE
4 years of experience of demonstrated expertise in advanced automotive knowledge or customer service skills.
Proficiency in working efficiently in fast-paced environments.
The capability to effectively manage stressful situations.
Strong prioritization skills to handle urgent matters promptly.
Proficient in utilizing the Microsoft Office suite.
Availability to handle occasional calls outside of regular business hours and on weekends, as necessary.
Responsible handling of company credit card transactions.
NICE TO HAVE
Familiarity with hydraulic/PTO systems.
Familiarity with Crane systems.
Vast understanding of tires and appropriate applications.
Employee Benefits
At Premier Truck Rental (PTR), we invest in our people by offering competitive benefits, wellness programs, and growth opportunities designed to support you both professionally and personally.
Wellness & Fitness
Take advantage of our on-site CrossFit-style gym, featuring a full-time personal trainer dedicated to helping you reach your fitness goals. Whether you're interested in group classes, virtual personal training, personalized workout plans, or nutrition coaching, we’ve got you covered.
Exclusive Employee Perks
Enjoy a variety of additional benefits designed to make life a little easier and more enjoyable:
PTR Swag & Uniform/Boot Allowance
On-site Micro-Markets stocked with snacks and essentials
Discounts on phone plans, supplier vehicles, mobile detailing, tools, and equipment
At PTR, we believe in rewarding success. Certain roles offer commission structures, bonuses, or profit-sharing opportunities based on performance. Incentive eligibility varies by position, so be sure to ask your recruiter about the compensation opportunities available for your role.
Comprehensive Benefits — Starting Day One
✔ Premium healthcare coverage (medical, dental, vision, mental health & virtual healthcare) ✔ 401(k) matching and long-term financial planning support ✔ Paid time off so you can recharge ✔ Life, accidental death, and disability coverage ✔ Ongoing learning and development opportunities
Training, Growth & Recognition
We partner with the Predictive Index behavioral assessment tool, which helps identify natural behavioral drives such as dominance, extraversion, patience, and formality. This tool supports hiring decisions, team development, and employee engagement throughout the entire employee lifecycle.
Culture & Connection — More Than Just a Job
At PTR, we don’t just build relationships with our customers—we build them with each other. Our tech-forward, highly collaborative culture is rooted in our core values.
Connect and engage through:
✔ PTR Field Days & Team Events ✔ The Extra Mile Recognition Program ✔ PTR Text Alerts & Open Communication
Employment Classification
Premier Truck Rental hires full-time, part-time, contractor, and intern positions, depending on business needs.
Benefits eligibility varies by employment classification. Contractors, interns, and part-time employees are not eligible for the full-time employee benefits package.
Equal Opportunity Employer
Premier Truck Rental is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law