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L.A. Family Housing

Provides affordable housing with supportive services

Housing Stabilizer

Case Management & AdvocacyPosted on Nov 5
Full-timeNorth Hollywood, Los Angeles, CA, USA$26.42 /hr

About the Job

Requirements

  • At least one year of work history and relevant transferable skills.
  • Knowledge of issues faced by program participants, including health, substance abuse, mental health, domestic abuse, trauma, immigration, and legal matters.
  • Familiarity with homeless-services best practices, including Housing First, Harm Reduction, Motivational Interviewing, Strengths-Based Case Management, and Trauma-Informed Care.
  • Ability to engage empathetically and without judgment with people experiencing homelessness.
  • Ability to work with individuals presenting mental health, substance use, and physical health needs.
  • Ability to adapt across office, home, and field settings, including fast-paced and challenging environments.
  • Advocacy, conflict resolution, and time-management skills.
  • Proficiency in electronic data entry and ability to prioritize tasks and deliverables and solve problems creatively.
  • Written and verbal communication skills and ability to build relationships, network, and work independently and in a team.
  • Proficiency with Microsoft Word, Excel, Access, and PowerPoint, Zoom, and web-based scheduling software.
  • Ability to work a 9/80 schedule and flexible hours, including evenings and weekends as needed.
  • Ability to obtain and maintain CPR/First Aid certification and pass post-offer tuberculosis clearances.
  • Regular and prompt office attendance; regular travel is required.
  • Ability to drive a personal vehicle in Los Angeles County or agency vehicles periodically to transport clients and travel to worksites and other locations; must maintain a valid California driver's license and auto insurance in good standing.
  • Ability to handle confidential information according to HIPAA standards and respond promptly in communications with team members, participants, and partners.
  • Ability to meet the physical demands of the role, including walking, climbing stairs, handling and reaching, communicating, mobility, repetitive motions, visual activity, driving, and entering buildings; comfort working in a pet-friendly environment.

Responsibilities

  • Provide intensive home- and community-based case management to medium- and high-acuity households transitioning out of homelessness, including assessments, goal and service planning, resource linkage, and crisis intervention.
  • Engage households and develop rapport using Trauma-Informed Care, Harm Reduction, and Housing First principles.
  • Provide case management services including independent living skills, housing stabilization, money management, community integration, employment linkage, benefits establishment, and linkage to substance-use, primary-care, and mental-health providers.
  • Collaborate with clients to complete comprehensive biopsychosocial assessments and individualized goal plans, and review and update plans quarterly and when goals are completed.
  • Maintain accurate and current client files and required documentation in agency records and electronic databases, adhering to program-contract and agency documentation standards.
  • Provide crisis prevention, crisis intervention, safety planning, and de-escalation support to households.
  • Advocate for clients to address issues and barriers between landlords and participants.
  • Assist with referrals and linkage to eviction-prevention and fair-housing resources.
  • Attend mandatory trainings, pursue continued learning, and stay current on best practices in participant care and ending homelessness.
  • Participate in the agency internship program and mentor or coach new team members as needed.
  • Participate in case conferences, staff meetings, and community meetings as required.
  • Perform additional tasks, projects, and responsibilities as assigned by the supervisor.
  • For DHS ICMS Scattered or LAHSA-specific assignments, provide field-based stabilization services by traveling around Los Angeles County to agencies, providers, and resources to support clients.
  • For DHS ICMS Scattered or LAHSA-specific assignments, connect participants with high-acuity needs to additional resources, such as Project-Based Supportive Housing units.
  • For DHS ICMS project-based building assignments, collaborate with property management, resident advocates, onsite co-located staff, and community agencies to provide supportive services, including participation in tenant meetings.
  • For DHS ICMS project-based building assignments, organize and facilitate building-wide tenant events, such as dinners and financial-literacy classes.

Desired Qualifications

  • Bilingual proficiency in Spanish and English is preferred but not required.

About the Company

L.A. Family Housing

Provides affordable housing with supportive services

L.A. Family Housing provides affordable housing with wraparound services to help families move from homelessness to stable living. It owns and operates 22 properties in Greater Los Angeles, including three shelters and 19 permanent affordable buildings, offering a continuum from temporary housing to permanent rental housing linked with supportive services. The model pairs housing with on-site or connected services (case management, basic needs support, and programs that build self-sufficiency) to achieve housing stability and financial independence. Its goal is to preserve and grow affordable housing, balance costs with services, reduce homelessness, strengthen neighborhoods, and spur economic growth in low-income communities.

Company size
201-500
Company stage
Grant
Total funding
$5.3M
Headquarters
Los Angeles, CA
Founded
1983

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