Manager – Billing Operations

TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing, human capital consulting, employment law compliance and employee benefits, including health insurance, retirement plans and workers’ compensation insurance. 

TriNet has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET. If you’re passionate about innovation and making an impact on the large SMB market, come join us as we power our clients’ business success with extraordinary HR.

Don't meet every single requirement? Studies have shown that many potential applicants discourage themselves from applying to jobs unless they meet every single requirement. TriNet always strives to hire the most qualified candidate for a particular role, ensuring we deliver outstanding results for our small and medium-size customers. So if you're excited about this role but your past experience doesn't align perfectly with every single qualification in the job description, nobody’s perfect – and we encourage you to apply. You may just be the right candidate for this or other roles.

JOB SUMMARY

A Billing Operations Manager is responsible for ensuring the company’s billing process runs accurately, efficiently, and on time. The primary goal is to make sure customers are billed correctly, invoices are delivered promptly, and billing-related issues are resolved while supporting strong cash flow and customer satisfaction. 

This position offers a opportunities to work with other teams such as Payroll, Customer Service, Pricing Strategy, FP&A, Credits and Collections, Accounting, and others to support the accuracy and completeness of client invoicing and strategic revenue initiatives. 

What you will do

• Oversee the preparation and issuance of invoices to clients
• Ensuring billing is accurate and complies with contracts, pricing agreements, and company policies
• Implement and maintain billing systems and processes
• Partner with IT and business teams on system enhancements and automation initiatives
• Addresses billing issues with clients or internal customer service teams
• Document policies and procedures as necessary
• Build and implement internal controls to protect against billing errors and financial misstatements
• Support SOX controls and financial reporting accuracy where applicable
• Analyze trends with billings
• Partner closely with Operations, Customer Success, Revenue Accounting, Treasury, and FP&A
• Identifies opportunities to streamline business processes, minimize errors, and enhance the overall efficiency and accuracy of the billing function
• Manage billing specialists and analysts 
• Train and develop team members
• Performs other duties as assigned
• Complies with all policies and standards
   

Education Qualifications

• Bachelor's Degree in Finance, Accounting, or Business Administration
• Chartered Accountant preferred 
   

Experience Qualifications

• Typically 8+ years of experience in Billing Operations, Accounts Receivable, Order-to-Cash, or Revenue Operations
• Experience in Fortune 1000 size company (publicly traded) with high volume transactions and disciplined close process preferred 
   

Skills and Abilities

• Strong experience with Oracle Fusion applications including OSM, PIM, AR, Pricing Administration
• Demonstrate expertise in end-to-end billing lifecycle management, invoice generation, and customer billing support
• Strong understanding of subscription, recurring, and usage-based billing models
• Experience with SOX controls, audit support, reconciliations, and operational reporting
• Excellent analytical, time management, and stakeholder management skills
• Effective verbal and written communications
• Strong attention to detail, organizational, and time management skills
• Ability to work independently and with a team in a fast-paced and progressive environment
• Willingness to learn and develop new skills
• Willingness to work across Time Zones (North America)
• Ability to follow up on pending issues, take initiative and solve problems
   

Work Environment

• Work in a clean, pleasant, and comfortable office work setting. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable persons with disabilities to perform the essential functions. 
• This position is 100% in office.
   

Please Note: TriNet reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity.

TriNet is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact [email protected] to request such an accommodation.