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Kaiser Permanente

Integrated healthcare provider and payer platform

Vision Services Asst I

Clinical Support & Patient AdministrationUpdated on Nov 12
Full-timeSanta Clara, CA, USANo salary listedIn-person

About the Job

Requirements

  • Graduate of an accredited Medical Assistant program or an in-house Kaiser Permanente Medical Assistant program; alternatively, at least one year (1,000 hours or more per year) of experience as a Kaiser Permanente Medical Assistant, or one year (1,000 hours or more per year) of recent experience assisting physicians or optometrists in an eye care setting.
  • Successfully complete PARRS II and AutoReg, and be able to work with an electronic medical record system.
  • Have good verbal and written communication skills, including legible handwriting.
  • Be able to read and comprehend simple instructions.
  • Demonstrate the ability to work effectively in teams.
  • Have knowledge of computers and computer keyboards.
  • Be willing to work in a Labor Management Partnership environment.
  • Have a high school diploma or GED.
  • Hold Basic Life Support certification.

Responsibilities

  • Provide direct support to ophthalmologists and optometrists and to Eye Services operations under the supervision of the Chief of Ophthalmology or designee.
  • Perform and record objective ophthalmic testing, including tonometry, lensometry, automated visual fields, autorefraction, autokeratometry, anterior chamber angle measurements, vital signs, pupillary response, and other indicated testing and automated image capture.
  • Measure visual acuity for patients of all ages and ocular diagnoses using Snellen and HOTV charts, color vision testing, and stereopsis.
  • Administer topical eye medications under specific physician orders in preparation for testing, as permitted by state law and regulation.
  • Make and cancel optometry, ophthalmology, medical clearance, and diagnostic appointments.
  • Obtain and prepare medical information, including records, files, forms, and diagnostic results, for providers.
  • Record relevant medical information for providers, including assessments, plans, interventions, and spectacles; complete forms and other data entry.
  • Document concise and relevant medical and ocular histories in the medical record.
  • Escort patients to exam rooms and prepare them for examination.
  • Instruct eye patients by providing relevant information according to provider protocols.
  • Witness patient consent signatures and sign forms.
  • Set up laboratory, X-ray, and other requisitions electronically as needed.
  • Label specimens and pathology request forms, and document specimens according to departmental procedures.
  • Set up and assist with minor eye surgical procedures by preparing supplies and handling instruments as needed.
  • Anticipate provider needs by preparing supplies, instruments, and equipment.
  • Clean, wrap, label, and restock instruments, changing cleaning solutions as needed.
  • Maintain equipment and order and stock supplies.
  • Order and maintain inventory par levels for supplies, forms, and medications as needed.
  • Keep the work area clean.
  • Call patients with messages from providers and document disposition.
  • Document, update, and process records relating to provider appointments.
  • Perform surgical scheduling functions as needed.
  • Answer phones, make appointments, and take messages.
  • Maintain provider and department files as needed.
  • Perform other related duties as necessary.
  • Demonstrate the knowledge, skills, abilities, and behaviors necessary to provide superior and culturally sensitive service.

About the Company

Kaiser Permanente

Integrated healthcare provider and payer platform

Kaiser Permanente runs an integrated healthcare platform that lets members manage and pay medical, premium, and pharmacy bills online. It serves Medicare Advantage, Individual and Family, and non-employer plans, offering options to pay as a guest or set up payment plans. The platform works by presenting a centralized online portal where users can view bills, choose how to pay, and handle multiple types of charges in one place. Revenue comes from premiums and medical services fees, while the service aims to reduce administrative work for both providers and patients and encourage on-time payments. What sets Kaiser Permanente apart is its combination of healthcare services with a single billing experience across multiple plan types, focusing on a user-friendly, centralized payment process rather than handling billing through separate systems. Its goal is to provide a straightforward, reliable way for members to manage and pay their bills, improving convenience and payment timeliness.

Company size
10,001+
Company stage
Grant
Total funding
$7.5M
Headquarters
Oakland, CA
Founded
1945

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