Quality Manager

What you’ll do:

Primary Function:

Provide overall quality leadership to the organization. Drive continuous improvement efforts throughout the operation in support of the Eaton Quality System and the Eaton Business System. Provide quality support to customers, suppliers, partners and the support/service functions of the organization. Manage the quality strategy of the organization to facilitate continuous production and improvement of products consistent with established industry standards, government regulations and customer requirements. Support quality improvement for Eaton Sending Site plants, assisting with problem solving associated with customer returns and quality concerns.

Essential Functions:

1.    Develop and implement a quality organizational structure capable of supporting the strategic initiatives of the local plant and lead the efforts to integrate quality needs into the development of short and long-term improvement plans. This includes leading/supporting the operation in the implementation of the local Quality Management System.
2.    Ensures that process needed for the quality management system are established, implemented, and maintained.
3.    Ensure that necessary organizational certifications and regulatory requirements are obtained, maintained, and improved.  (i.e. QMS certification, NADCAP process certification, FAA, etc.
4.    Establishes objectives, policies, and procedures for plant quality control activities.  Report to top management performance and any need for QMS improvement (Management Review) as Management representative. 
5.    Ensure the promotion and awareness of customer and regulatory requirements throughout the organization.
6.    Provide Quality interface and expertise between the operation and its customers to proactively identify or anticipate their needs and expectations and ensure they are understood and satisfied. This includes the complaint management system and the corrective/preventive action process related to customer issues – with feedback (Customer and Division) – and the coordination of customer visits and audits.
7.    Develop a thorough understanding of the Eaton Business System with expertise in the tools related to Quality (e.g. – Corporate Quality Policy, Ethics, Vision, Mission, Values, Philosophy, Organizational Capability Assessment, and Corporate Accounts). Appropriate levels of this knowledge must be transferred to all subordinates as part of their personal development.
8.    Lead the deployment and integration of the Eaton Quality System into the local Quality Management System.
9.    Analyze key organizational quality metrics related to the Balanced Scorecard (e.g. – Customer Returns DPPM, Internal Quality, Scrap, Warranty, Cost of Nonconformance, and Supplier Quality) and perform periodic reviews to evaluate results and establish action plans to close the gaps at an operational level.
10.    Provide support to the Supply Chain Management organization relative to Supplier Quality activities of the operation as well as provide Quality interface, expertise and support to the organization’s suppliers and partners. This includes the feedback of supplier performance to suppliers and the Division.
11.    Lead the internal Quality System Audit program for the organization and manage the corrective action system in conjunction with the management review process.
12.    Recommend new or leading-edge technologies, methods, tools and procedures on the fields of quality assurance and continuous improvement to proactively address changes in the business environment.
13.    Manage the performance and provide career development opportunities to all the employees within the quality function of the organization. This includes the development and implementation of training programs to build “bench strength” in the organization.
14.    Ensures organizational readiness for customers, regulatory, and other third-party assessments related to the QMS.
15.    Deploy Eaton Business System tools, where appropriate or required, to improve Quality Management System effectiveness (i.e. OPA, EQS, ELSS, WISPER, MESH, etc.).

Qualifications:

Basic qualifications:
•    Describe all other aspects of your position that you feel are important and which have not been adequately covered (i.e. unique problems encountered, special freedom to act, critical outside contacts, exceptional working conditions etc.)
•    Incumbent must be effective leader with exceptional personnel skills.
•    Continual improvement mindset
•    Freedom to act in circumstances requiring QMS improvement
•    Record any measurable statistics which your position impacts such as production expenses, maintenance expenses, sales volumes, payroll costs, capital expenditures, research budgets, cost of purchases, value of inventories controlled, employees supervised (direct and indirect).
•    Customer Defective Parts Per Million
•    Internal Defective Parts Per Million
•    Customer On Time Delivery
•    Cost of Non-Conformance, Cost of Quality (to include appraisal and prevention costs)

Preferred Specialized Knowledge (not required to be qualified for position):

•    Bachelor's degree.
•    5 to 10 years of experience
•    Strong communication skills
•    Minimum, Eaton Greenbelt Certification
•    ASQ Certified Quality Manager Certification or Certified Quality Engineer (or European Equiv.)
•    Lead QMS Auditor
•    Working knowledge of Quality Management Systems standards and Aerospace Regulatory Requirements
•    Minimum five (5) to ten (10) years in Quality or Manufacturing environment.

Additional Information:

Safety Accountability & Responsibilities
Each site shall identify a person responsible for Safety and maybe defined as a Safety Manager (SM). The SM is responsible for the implementation and maintenance of the SMS and will be appointed with a direct reporting line to the site Accountable Manager and indirect reporting line to the Accountable Executive. The SM will have a level of Regulatory competence and experience that will ensure the effective management of the sites SMS process.

Site Accountable Manager Responsibilities
•    Corporate authority for ensuring all activities can be financed and carried out to the required standard
•    Full authority for ensuring adequate staffing levels 
•    Final authority over site operational matters
•    Final accountability for all safety issues

Site Safety Manager Responsibilities
•    Acts as the focal point for safety management issues
•    Controls the SMS implementation plan on behalf of the site Accountable Manager
•    Facilitate hazard identification and risk analysis and management via the Safety Committee Meetings
•    Oversee continual improvement of the SMS
•    Disseminates management reviews, information on Safety Performance
•    Maintenance of safety documentation
•    Participates in the development and selection of SMS Training
•    Coordinates and communicates, on behalf of the Accountable Manger with the relevant National Aviation Authority (NAA)
•    Monitors’ Safety concerns reported within the aviation community which could affect the organization or its products or services