Company Overview
Outset is a medical technology company pioneering a first-of-its-kind technology to reduce the cost and complexity of dialysis. The Tablo Hemodialysis System, FDA cleared for use from the hospital to the home, represents a significant technological advancement that transforms the dialysis experience for patients and operationally simplifies it for providers. Tablo serves as a single enterprise solution that can be utilized across the continuum of care, allowing dialysis to be delivered anytime, anywhere and by anyone. The integration of water purification and on-demand dialysate production enables Tablo to serve as a dialysis clinic on wheels, with 2-way wireless data transmission and a proprietary data analytics platform powering a new holistic approach to dialysis care.
Position Overview:
The Customer Success Coordinator is an entry level Customer Success role that provides a footing in both implementation and customer renewals to position individuals in this role for future strategic Customer Success Management career paths. The majority of your time will be spent implementing our product with patients at home by tracking, monitoring, and reporting project status to ensure success. You will also be driving revenue by working with Healthcare organizations on service contract renewals. Finally, Coordinators support and work closely with senior members of the Customer Success team to identify points of friction in our current process and recommend improvements. If you love to wear many hats and enjoy a dynamic place to work, we would love to talk to you.
Responsibilities:
- Manage the current and future home patients Tablo Implementations.
- Coordinate task completion for a successful home patient Implementation (from patient referral to patient installation).
- Maintain timely reporting and tracking of the home patient Tablo Implementations, by providing visibility and alignment for Outset leaders and customers.
- Enable data accuracy for Tablo Implementations in Smartsheet and Salesforce.
- Communicate with Home Patients for scheduling purposes (home site assessment and installations).
- Conduct weekly meetings to discuss and review home patient Implementations with Key Account Managers (KAR).
- Communicate and collaborate with partnering cross-functional internal teams (Sales, Sales Ops, Logistics, Field Service, Customer Service) to ensure Tablo Implementations are delivered successfully.
- Participate and complete assigned Customer Success team goals and initiatives.
- Participate in identifying necessary process and infrastructure improvements for patient and customer Tablo implementations.
- Maintain understanding of Tablo products and services associated with implementations.
- Provide additional administrative support to the Customer Success team as assigned.
- Cross train as a service contract renewals specialist, conducting renewal emails and follow-up calls with support of accounts receivable as necessary.
Required Qualifications:
- High school diploma or equivalent experience; Bachelor’s degree is a plus.
- Minimum of 2 years of experience in a general business environment, accounts receivable or collections, with project coordination and/or customer service experience.
- Collaborative and customer-centric self-starter able to anticipate needs before they arise and solve problems effectively.
- Strong proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
- Professional ability to communicate confidently and tactfully, both written and orally.
- Must be able to manage multiple tasks and have excellent follow up skills.
Desired Qualifications:
- Experience working in Salesforce.
- Meticulous organization and planning skills. Astute attention to detail.
- Flexible. Able to easily manage ever-changing schedules.
- Creative problem solver and empathy towards customers.
The Annual Salary Range for this role will be: $*45,000-60,000. Plus bonus and stock.
We feel passionately about pay equality. Discretionary adjustments to the position’s starting compensation may be made in consideration of other relevant factors pertaining to eligible applicants, including, but not limited to, their specific skills, level, geographical location, and comparison to other employees already in the same or similar roles.
*This range represents our good-faith and reasonable estimate regarding what we reasonably expect to pay for this position at the time of posting.
Outset also offers the following benefits:
- Medical
- Dental
- Vision
- EAP/Mental Health
- Life Insurance/AD&D
- Short/Long Term Disability
- FSA (Dependent & Healthcare)
- HSA w/ Employer contribution
- Commuter Benefits
- 401K w/ company match
- ESPP
- Fertility benefits
- Wellness initiatives
- Legal Assistance
- Pet insurance
- Financial Advisement & Wellbeing
- Tuition Reimbursement
- Student Loan Payback
- Employee discounts
- Professional Development/Learning
- Collaboration Days (lunch onsite)
- Happy Hours/Karaoke
- PTO/Sick time
- Holidays + Volunteer Day
Privacy is important to us. Please review our Applicant Privacy Notice.
EQUAL EMPLOYMENT OPPORTUNITY STATEMENT
Outset Medical is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind on the basis of race, color, national origin, religion, gender, gender identity, sexual orientation, disability, genetic information, pregnancy, age, or any other protected status set forth in federal, state, or local laws. This policy applies to all employment practices within our organization.
Privacy is important to us. Please review our Applicant Privacy Notice.
EQUAL EMPLOYMENT OPPORTUNITY STATEMENT
Outset Medical is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind on the basis of race, color, national origin, religion, gender, gender identity, sexual orientation, disability, genetic information, pregnancy, age, or any other protected status set forth in federal, state, or local laws. This policy applies to all employment practices within our organization.
