Customer Success Coordinator
Posted on 4/4/2023
Outset Medical

501-1,000 employees

Dialysis medial equipment manufacturer
Company Overview
Outset Medical is on a mission to transform the dialysis experience – one of the largest, most expensive, and stagnant areas of healthcare. The company is focused on creating change, driving widespread adoption of new technology, and delivering on the promise of an improved experience for patients and lower cost of care for healthcare providers.
San Jose, CA, USA • Remote
Experience Level
Desired Skills
Customer Service
Sales & Account Management
Customer Success & Support
  • Minimum of 2 years of experience in a general business environment, accounts receivable or collections, with project coordination and/or customer service experience
  • Collaborative and customer-centric self-starter able to anticipate needs before they arise and solve problems effectively
  • Strong proficiency in Microsoft Word, Excel, PowerPoint, and Outlook
  • Professional ability to communicate confidently and tactfully, both written and orally
  • Must be able to manage multiple tasks and have excellent follow up skills
  • Manage the current and future home patients Tablo Implementations
  • Coordinate task completion for a successful home patient Implementation (from patient referral to patient installation)
  • Maintain timely reporting and tracking of the home patient Tablo Implementations, by providing visibility and alignment for Outset leaders and customers
  • Participate in identifying necessary process and infrastructure improvements for patient and customer Tablo implementations
  • Maintain understanding of Tablo products and services associated with implementations
  • Provide additional administrative support to the Customer Success team as assigned
  • Cross train as a service contract renewals specialist, conducting renewal emails and follow-up calls with support of accounts receivable as necessary
  • 45,000-60,000. Plus bonus and stock
  • We feel passionately about pay equality. Discretionary adjustments to the position's starting compensation may be made in consideration of other relevant factors pertaining to eligible applicants, including, but not limited to, their specific skills, level, geographical location, and comparison to other employees already in the same or similar roles
  • This range represents our good-faith and reasonable estimate regarding what we reasonably expect to pay for this position at the time of posting
Desired Qualifications
  • High school diploma or equivalent experience; Bachelor's degree is a plus
  • Experience working in Salesforce
  • Meticulous organization and planning skills. Astute attention to detail
  • Flexible. Able to easily manage ever-changing schedules
  • Creative problem solver and empathy towards customers