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Farmers Insurance

Multiline insurer of auto and home

Field Property Claims Adjuster: Columbia - MO

Claims AdjudicationUpdated on Nov 14
Full-timeColumbia, MO, USA

About the Job

Requirements

  • A high school diploma or equivalent is required.
  • Customer service experience is required; retail experience is preferred.
  • Strong oral and written communication skills are required.
  • Computer literacy in Microsoft Word, Excel, and Outlook is required.
  • Proficiency with smartphones and applications is required.
  • Willingness to learn insurance policies and property damage to determine how coverage applies to a loss is required.
  • A valid driver's license and bondability are required; final candidates are subject to a motor vehicle record background check because the role may include a company vehicle.
  • Candidates must be willing and able to climb ladders and inspect roofs multiple times per day, and to work in confined spaces such as damaged attics and crawlspaces.
  • Candidates must achieve a minimum passing score on all claims training exams.
  • The role requires bending, kneeling, pulling, pushing, sorting, carrying up to 50 pounds, climbing, reaching, standing, walking, seeing, speaking, reading, writing, and key entering.
  • The role requires English speaking, reading, and writing.
  • Field work may involve uncontrolled outdoor conditions, excessive noise, chemicals or biological conditions, moving mechanical parts, dangerous areas, and respiratory or skin irritants including fumes, odors, dust, mists, gases, oils, smoke, soot, or poor ventilation.

Responsibilities

  • Conduct virtual and on-site investigations, including visits to policyholder residences, to assess property damage, determine liability, evaluate the extent of loss, and negotiate fair settlements.
  • Use claims-handling software, a company car, and a laptop to determine claims-related damage and write estimates in a paperless environment.
  • Evaluate and report potential subrogation opportunities.
  • Report incidents involving theft, fraud, or arson to appropriate state and industry agencies.
  • Perform duties independently, with work directly affecting management outcomes.
  • Represent the company in public interactions and maintain a professional demeanor consistent with management standards.
  • Engage with policyholders, claimants, agents, witnesses, contractors, law enforcement, fraud and arson investigators, attorneys, medical professionals, and other relevant parties.
  • Use customer service skills to negotiate claim settlements with policyholders.
  • Promote safety and comply with safety and ergonomic standards in applicable company manuals.
  • Employees assigned to the catastrophe team travel away from home for a specified period, usually 23 days; hires in this role are expected to commit to 1–3 catastrophe deployments per year.
  • Perform additional duties as assigned.

Desired Qualifications

  • Construction or insurance experience is highly desirable.

About the Company

Farmers Insurance

Multiline insurer of auto and home

Farmers Insurance Group offers auto, home, life, and business insurance plus related financial services across all 50 states. Policies are underwritten and supported by risk management and claims handling, with sales through a mix of exclusive and independent agents who focus on long-term relationships. It stands out by combining nationwide coverage with a multiline product lineup and an emphasis on ongoing service and cross-selling rather than one-off transactions. Its goal is to protect customers’ assets and finances with reliable coverage while growing its business through lasting relationships.

Company size
10,001+
Company stage
Debt Financing
Total funding
$300M
Headquarters
Los Angeles, CA
Founded
1928

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