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TJX

Runs off-price clothing and home goods stores

Engagement Coordinator

Checkout & Customer ServiceConfirmed live in the last 24 hours
Full-timeMartinsburg, WV, USA$14 - $14.50 /hrIn-person

About the Job

Requirements

  • High school graduate or equivalent degree preferred.
  • Available to work a flexible schedule including evenings and weekends.
  • Able to work as a team member.
  • Excellent interpersonal skills.
  • Exceptional customer service skills.
  • Able to lift heavy merchandise with or without reasonable accommodations.
  • Able to train and provide direction to others.
  • Able to run a register and handle money.
  • Must be able to handle confidential information with discretion.

Responsibilities

  • Promote a highly satisfied customer experience.
  • Drive customer loyalty through programs and initiatives.
  • Address customer concerns and issues promptly.
  • Update associates on current customer experience feedback, goals, and company initiatives.
  • Train and mentor all associates on policies and procedures.
  • Provide recognition and constructive feedback on cashier performance.
  • Maintain and monitor cash controls, including the change fund.
  • Adhere to all labor laws and meal and break period policies.
  • Assign registers and coordinate breaks to ensure optimized coverage at the frontline and sales floor.
  • Audit and approve paperwork.
  • Maintain cleanliness, recovery, and organizational standards throughout the frontline.
  • Monitor all frontline equipment and communicate issues to management.
  • Execute and adhere to company directives.
  • Maintain and uphold merchandising standards within the queue-line.
  • Adhere to all operational, merchandise, and loss prevention policies and procedures, including merchandise ticketing, EAS tagging when applicable, and coding standards.
  • Ensure proper and timely handling of damages and Mark out of Stock.
  • Promote a safe environment and report any type of safety hazard in the store.
  • Perform other duties as assigned.

Desired Qualifications

  • Experience as a coordinator or previous retail or supervisory experience is preferred.

About the Company

TJX

Runs off-price clothing and home goods stores

TJX runs off-price stores that sell brand-name clothing, shoes, accessories and home goods for less than department stores and malls charge, in the United States and abroad. Its best-known U.S. chains are T.J. Maxx, Marshalls and HomeGoods, which shoppers visit often because each store's mix of labels and products changes from week to week. Instead of ordering fixed seasonal collections, its buyers purchase closeouts, canceled orders and excess production directly from brands, and TJX makes money by reselling those goods at markdowns while keeping its own buying costs low. TJX was founded in 1987 and is headquartered in Framingham, Massachusetts.

Company size
10,001+
Company stage
IPO
Headquarters
Framingham, MA
Founded
1987

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