Casino Services Representative

WE ARE CAESARS
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
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Our Mission: “Create the Extraordinary”
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Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
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Our Values: “Blaze the Trail, Together We Win, All-In on Service”
Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.
JOB SUMMARY
The Casino Services Representative delivers exceptional customer service to casino guests regarding Caesars Rewards. This role is responsible for handling financial transactions, promoting rewards programs, and ensuring compliance with gaming regulations.
 

WHAT YOU WILL NEED
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High school diploma or GED; 1–6 months of related experience preferred
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Strong customer service, communication, and interpersonal skills
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Basic computer proficiency and typing ability
BRING YOUR TALENTS TO THE EMPIRE
IMAGINE THE POSSIBILITIES
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Ability to perform basic math and follow instructions
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Positive, energetic attitude with a strong focus on guest satisfaction
ADDITIONAL REQUIREMENTS
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Requires standing for extended periods and working in a fast-paced environment
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Ability to handle long lines, customer demands, and high-pressure situations
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Physical ability to bend, stoop, and move within the cashier/cage area
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Must be able to read, write, and speak English
TOGETHER WE WIN
We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships
DISCLAIMER
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
EQUAL EMPLOYMENT OPPORTUNITY
Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.
FLSA STATUS: Non-Exempt
LEGAL EMPLOYER: Grand Casino of Biloxi, LLC
MULTI-PROPERTY: No
BONUS PLAN: No
LICENSE(S): Yes
EEO CODE:

HOW YOU WILL CREATE THE EXTRAORDINARY
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Provide outstanding guest service and support Caesars Rewards program activities
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Perform cashiering functions, including cashing checks, chips, coins, coupons, and issuing jackpots
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Process and accurately record all financial transactions in compliance with gaming regulations and company policies
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Promote Caesars Rewards products, including the rewards card, app, and related services
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Operate systems such as CMS and WINet; perform data entry and maintain accurate account records
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Assist guests with inquiries and provide program information at service counters
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Maintain cash accountability within the cashier’s cage according to internal controls and gaming commission requirements
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Suggest service improvements
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Handle guest issues professionally using problem-solving and service recovery skills
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Maintain confidentiality and comply with Title 31 regulations