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KLA

Makes chip inspection and measurement equipment

Engineer Customer Support 3

Equipment Field ServiceConfirmed live in the last 24 hours
Full-timeHwaseong-si, Gyeonggi-do, South KoreaNo salary listedIn-person

About the Job

Requirements

  • A doctorate degree and 3 years of related work experience, or a master's degree and 6 years of related work experience, or a bachelor's degree and 8 years of related work experience.
  • Ability to work independently in a fast-paced semiconductor manufacturing environment.
  • Strong problem-solving skills, communication skills, and teamwork skills.

Responsibilities

  • Provide onsite technical support for KLA inspection systems.
  • Perform preventive maintenance, troubleshooting, repair, and system optimization activities.
  • Support tool installations, upgrades, relocations, and customer acceptance processes.
  • Diagnose complex hardware and software issues and coordinate with global support teams for resolution.
  • Develop and maintain strong customer relationships while ensuring high customer satisfaction.
  • Analyze system performance and implement corrective actions to improve tool reliability and productivity.
  • Maintain accurate service documentation and follow company quality and safety procedures.

Desired Qualifications

  • Experience with semiconductor capital equipment, field service, or customer support environments.

About the Company

KLA

Makes chip inspection and measurement equipment

KLA makes equipment and software that help semiconductor and electronics manufacturers find defects, measure tiny features and improve production yields. Its process control systems inspect wafers and analyze manufacturing data so engineers can identify problems before they spread through a production run. The product portfolio supports chip fabrication, packaging and printed circuit boards, with tools that check materials and finished components throughout manufacturing. KLA earns revenue from equipment sales and related service contracts, including maintenance that keeps customers' installed tools operating reliably. Formed through a merger in 1997, KLA is headquartered in Milpitas, California.

Company size
10,001+
Company stage
IPO
Headquarters
Milpitas, CA
Founded
1997

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