Community Assistant
Scale Space
Community Assistant
Scale Space
Scale-up community and flexible laboratory spaces
We are looking for a friendly and professional individual with a 'customer first' attitude.
About Scale Space
Scale Space is an exciting joint venture between Imperial College London(a global top 10 University) and Blenheim Chalcot (the UK’s leading digital venture builder) which is running two innovation centres in the heart of Imperial College’s White City Campus and one in Nottingham.
Take a look at the place where you could work on the video below.
Scale Space is a scaleup community, providing access to the people, services and space businesses need to succeed. Our buildings foster ‘collisions’, collaboration and innovation between tenants, including facilitating access to Imperial College London’s research and talent, and to
Blenheim Chalcot’s venture building expertise, as well as other universities such as the University of Nottingham and the University of Edinburgh.
About The Role
We want Scale Space to be the best place for scaleups to innovate and grow and we want to give them a great space, with fantastic support in a vibrant and supportive community. The Front of House Team will be responsible for making sure we deliver both operational excellence and a personal touch in the handling of our members’ needs.
You will be key to delivering that great experience every day. You will help our building to run smoothly for the benefit of our members, as well as being able to support our members to grow their businesses by targeting introductions and support to them.
You will create an inviting and friendly environment for our members and visitors whilst ensuring processes are followed to maximise efficiency. You will help to make our building a great place to visit and a great place to work. As part of the most visible team in the building, you’ll help us build a great culture and set our standards for great service.
Ultimately, the service provided by the Front of House team is the catalyst for providing customers with reasons to come to our venues and to continue their journey with us. Hence having a positive, proactive, and overall can-do attitude at all times is crucial!
About the Person
We want you to:
A proven track record of working within a customer service environment that delivers an exceptional, first-class service would position you very well for this role.
Key skills and attributes include:
Key responsibilities will include:
What we can offer you:
Scale-up community and flexible laboratory spaces
Scale Space provides flexible office and lab spaces plus a growth ecosystem for scale-ups in tech, digital and life sciences. It operates a 200,000-square-foot campus in White City, London and a site in Nottingham, offering offices, laboratories and shared facilities through four pillars: a growth network, expert know-how from its venture-builder Blenheim Chalcot and Imperial College London, curated scale-up services, and tailored, flexible workspaces. It differentiates itself by integrating venture-building expertise with academic resources, giving members access to Imperial talent, corporate innovators, and mentorship. Its goal is to act as a catalyst for scaling businesses by supplying resources, guidance and space to support growth and help avoid common scale-up pitfalls.
Explore more opportunities at Scale Space