Global Head HR Service Delivery

About the Role

The Vice President, HR Service Delivery is a senior global leadership role responsible for shaping, scaling, and modernizing the delivery of core People & Culture services across the enterprise. This role is pivotal in driving a seamless, compliant, and high-impact employee experience that supports business performance, retention, and long-term growth. 

This leader translates enterprise priorities into integrated service delivery strategies and operational excellence across a complex, global organization. The role oversees critical HR and enterprise support functions including:

• Global Payroll
• Global HR Operations
• Internal Audits
• CSC Sustainability Programs
• People & Culture Project Management Office (PMO) 

• Communication Strategy and Execution

The VP leads globally distributed teams and ensures consistent, high-quality service delivery across regions, balancing global standards with local regulatory and cultural requirements. , By modernizing service delivery and integrating global functions, the VP will help shape a consistent, scalable, and future-ready People & Culture organization.

Key Responsibilities

Strategic Leadership & Service Delivery

• Define and execute a cohesive global HR service delivery strategy aligned to enterprise and business unit priorities.  
• Lead the transformation toward a modern, scalable, and digital-first service delivery model (e.g., shared services, automation, AI-enabled processes).
• Ensure delivery excellence across all services with a focus on on-time, compliant, and high-quality outcomes.
• Embed continuous improvement methodologies to drive efficiency, cost optimization, and employee satisfaction.

Functional Leadership

Provide executive oversight and strategic direction for global functions:

• Payroll: Ensure accurate, timely, and compliant payroll operations across all jurisdictions.
• Sustainability Programs: Advance CSC’s sustainability strategy by embedding ESG principles into people practices and operations.
• People & Culture PMO and Communications: Drive disciplined execution of HR initiatives and enterprise-wide change programs
• Communication Strategy & Execution:  Ensure clear and impactful internal communications.
• Global Facilities Management: Oversee global workplace strategy, ensuring safe, efficient, and future-ready environments that support CSC culture and employee experience.

Operational Excellence & Governance

• Establish and monitor KPIs and SLAs to measure performance, including timeliness, compliance, service quality, and cost effectiveness.
• Ensure global compliance with regulatory requirements, internal controls, and governance frameworks.
• Build on current reporting and analytics capabilities to track service performance and inform decision-making.
• Drive risk mitigation strategies across all operational areas.

People Leadership

• Lead, develop, and inspire high-performing, globally dispersed teams. 
• Foster a culture of accountability, collaboration, and innovation.
• Build leadership capability within teams through coaching, succession planning, and talent development.
• Manage complex, matrixed relationships across geographies and business units.

Stakeholder Engagement & Influence

• Influence decision-making through data-driven insights, business acumen, and strong executive presence. 
• Partner cross-functionally (Finance, IT, Legal, Operations) to ensure integrated service delivery.
• Effectively communicate the business value of HR services by linking performance outcomes to business results. 

Transformation & Innovation

• Champion modernization of HR service delivery through technology, automation, and process redesign.
• Leverage workforce data, employee feedback, and external benchmarks to continuously evolve services. 
• Stay ahead of global workforce trends to ensure competitive and future-ready practices.
• Incorporate AI and digital tools to enhance efficiency and user experience.

Success Measures

Success in this role will be measured through:

• Achievement of defined KPIs and SLAs
• On-time and compliant delivery of services globally
• Demonstrated improvements in employee experience and service satisfaction
• Strength of stakeholder influence and executive partnerships
• Effectiveness in problem solving and navigating complexity
• Progress in modernizing and digitizing HR service delivery
• Measurable operational efficiencies and cost optimization

Qualifications & Experience

• 15+ years of progressive HR leadership experience, including significant experience in global HR operations or service delivery roles. 
• Proven track record leading large-scale, global service delivery or shared services organizations.
• Deep expertise in multiple areas: payroll, HR operations, PMO, and facilities.
• Experience working with executive leadership teams and influencing enterprise strategy.

• Demonstrated success leading geographically dispersed teams in complex, matrixed environments. 

Key Capabilities

• Strategic Thinking & Execution: Ability to translate vision into actionable plans with measurable outcomes
• Operational Excellence: Strong focus on process discipline, governance, automation, and performance management
• Influence & Communication: Exceptional executive presence and stakeholder engagement skills
• Analytical & Data-Driven: Ability to synthesize data into insights and action
• Change Leadership: Proven ability to lead transformation and modernization initiatives
• Global Mindset: Experience balancing global consistency with local market needs
• Problem Solving: Strong critical thinking and decision-making capabilities

Preferred Experience

• Experience embedding sustainability and ESG initiatives into HR or enterprise operations
• Familiarity with AI-enabled HR technologies and digital transformation initiatives 
• Human Resource Business Partner experience
• Experience in professional services or global, highly regulated environments