INACTIVE
Full-Time
Houston – Rice Village
Assistant Studio Manager
Posted on 4/18/2024
Consultative needle piercing and earring sales
Consumer Goods
Compensation Overview
$28.5Hourly
+ Comprehensive Medical Benefits + Dental and Vision Insurance + Paid Time Off + Mental Health Resources + Commuter Benefits + Discounts on Piercings and Products
Junior
Houston, TX, USA
Required Skills
Sales
Management
Requirements
- 1 year of comparable Retail Management experience; experience with jewelry, piercing, or hospitality is a plus
- 30-40 hours per week inclusive of weekdays and weekends
- Comfortable standing for extended periods of time up to 8+ hours
- Able to lift, carry, and move at least 20 lbs
- Must be able to handle chemicals safely
- Driven, creative problem solver that consistently acts with integrity and speaks up
- Owner's mindset, with the ability to approach feedback and problems with a positive attitude.
Responsibilities
- Analyzes business reporting to identify opportunities in key business metrics and communicates them effectively
- Develops the team's understanding of key business metrics and reporting
- Partners with the Studio Manager to execute sales strategies and align the Studio team to continually improve key business metrics to achieve sales plan
- Creates a performance-oriented culture by setting clear expectations and targets for Studio team
- Maintains an active sales floor presence in service to the clients and team
- Actions against Studio's reviews and customer satisfaction surveys
- Serves as a brand ambassador: welcomes and educates clients to the unique Studs' piercing and shopping experience through our selling cycle
- Implements and trains to service recovery best practices
- Escalates client feedback to improve the overall Studio experience
- Assumes all Studio Manager responsibilities in their absence
- Oversees operations for the Studio including inventory management (transfers, adjustments, and cycle counts), cash management, and supply ordering
- Monitors, tracks, and communicates operational trends to the Studio Manager and collaborates on solutions
- Balances analysis, experience, and integrity when making decisions for the overall business
- Makes sound decisions, even in the absence of the Studio Manager
- Understands when to take action and when to escalate to the Studio Manager
- Holds themselves and the team accountable to meet directive execution dates
- Acts with a clear sense of ownership over the studio's operational responsibilities
- Provides training to the Studio team on operational policy and procedures
- Fosters a sense of belonging and strong team morale through trust and collaboration
- Partners with the Studio Manager in recruiting a diverse Studio team
- Leads by example and models behavior for the Studio team
- Prioritizes Studio compliance and ensures the team is accountable to company policies and standard operating procedures
- Admits mistakes and is not afraid to escalate when help is needed
- Lives out our Core Values
- Shows consistency by providing best in class service to everyone in the Studio
- Provides prompt coaching and feedback with clear actionables
- Collaborates with the Studio Manager on new training initiatives needed to grow the team
Studs offers an innovative ear piercing experience, providing expert needle piercing services and a diverse range of on-trend earrings. The company focuses on Earscaping, combining consultative piercing services with a wide assortment of accessibly priced earrings.
Company Stage
Series B
Total Funding
$54.8M
Headquarters
New York, New York
Founded
2019
Growth & Insights
Headcount
6 month growth
↑ 18%1 year growth
↑ 30%2 year growth
↑ 97%INACTIVE