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Wells Fargo

Diversified financial services: banking, lending, investments

Associate Personal Banker

Retail & Commercial BankingConfirmed live in the last 24 hours
Full-timeLas Vegas, NM, USANo salary listedIn-person

About the Job

Requirements

  • At least 6 months of customer-interaction experience, or equivalent experience demonstrated through work, training, military experience, or education.
  • Prior experience in financial services or a highly regulated, customer-facing role is desired.
  • Ability to build trust-based customer relationships through active listening, follow-up, and consistent engagement is desired.
  • Comfort initiating outreach by calls, emails, or other channels to strengthen relationships and identify opportunities to support customer needs is desired.
  • Ability to use digital tools and quickly learn new systems is desired.
  • Ability to identify customer needs and connect them to appropriate solutions, including referrals when additional expertise is needed, is desired.
  • Ability to collaborate with teammates and partners to resolve needs is desired.
  • Ability to follow policies and regulations and identify and escalate risk concerns is desired.
  • Ability to work a schedule that includes Saturdays.
  • SAFE registration is required at employment; Wells Fargo initiates the process after the start date. Loan Originators must meet LO/CFPB requirements and comply with Wells Fargo policies, including standards related to financial responsibility, character, fitness, and criminal background. A credit report may be reviewed, excluding credit score, and additional ongoing screening may apply.
  • The position is not eligible for visa sponsorship.

Responsibilities

  • Build lasting customer relationships through proactive conversations that support financial well-being and deepen engagement.
  • Lead discovery-driven conversations to understand customer needs and connect them with relevant banking products, services, and solutions.
  • Identify opportunities, promote solutions, and make appropriate referrals to meet customer and business goals.
  • Support everyday banking needs, including new account openings, service requests, and credit applications.
  • Perform cash handling and teller line activities, accurately process transactions, and maintain compliance and operational standards.
  • Use and adopt digital tools and technologies to enhance the customer experience and support evolving banking needs.
  • Deliver accurate, compliant service while exercising sound judgment within defined risk controls.
  • Collaborate with branch teammates to coordinate handoffs to licensed bankers or other specialists so customers are connected to the appropriate expertise.
  • Flex between cash handling and customer banking activities to support branch operations, with an emphasis on service through account openings and ongoing account support.
  • Execute applicable risk programs, follow Wells Fargo policies and procedures, fulfill risk and compliance obligations, escalate and remediate issues, and make sound risk decisions.
  • Proactively monitor, identify, and escalate risks while making decisions consistent with business-unit risk appetite and applicable risk and compliance program requirements.

Desired Qualifications

  • Demonstrated comfort with digital tools and technology, with the ability to guide customers in adopting capabilities that enhance their banking experience.

About the Company

Wells Fargo

Diversified financial services: banking, lending, investments

Wells Fargo offers a broad set of financial services, including banking, mortgages, investing, credit cards, and wealth and business banking, to individuals, small businesses, and large corporations. Its products combine everyday banking with lending, investment products, and advisory services, accessible through branches, ATMs, and online or mobile platforms. The company earns mainly from interest on loans, banking fees, and commissions on investment products, supported by a large network and secure technology. Its goal is to help customers manage, preserve, and grow their money through trusted, accessible, and comprehensive financial solutions.

Company size
10,001+
Company stage
IPO
Headquarters
San Francisco, CA
Founded
1851

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