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Full-Time

Customer Experience Agent

Confirmed live in the last 24 hours

Ramp

Ramp

1,001-5,000 employees

Finance platform integrating spending management

Financial Services
Data & Analytics

Compensation Overview

$46.8k - $55kAnnually

+ Equity

Entry

New York, NY, USA

Category
Customer Experience
Customer Support
Customer Success & Support
Required Skills
Communications
Requirements
  • Ability to work on the weekends
  • Excellent verbal and written communication skills
  • Experience collaborating closely with teams outside of support
  • Strong background in customer support via email and phone
  • Investigative and critical thinking skills
  • Desire for ownership and growth in role over time
  • Ability to work evenings and weekends as needed
Responsibilities
  • Work directly with some of the fastest growing companies in the US
  • Help Ramp scale effectively by handling support requests over phone, email, and chat
  • Maintain an industry-leading satisfaction rate with customers
  • Own a critical piece of the feedback loop for improving the product
  • Learn the Ramp Platform inside and out to maximize effectiveness with customers
  • Utilize critical thinking skills to diagnose potentially complex problems
  • Work directly with the support lead on documentation, escalations, product updates, and communication with other teams and 3rd parties

Ramp provides a comprehensive finance platform integrating corporate cards, expense management, bill payments, vendor management, and accounting automation, aiming to save businesses time and money. The platform is designed to help businesses save an average of 5% and close their books 8x faster, catering to startups, industry leaders, and global enterprises.

Company Stage

Series D

Total Funding

$1.9B

Headquarters

New York, New York

Founded

2019

Growth & Insights
Headcount

6 month growth

46%

1 year growth

94%

2 year growth

197%

Benefits

Competitive salaries: You never have to wonder how your pay compares. Our generous comp reflects our belief that you’ll take Ramp to the next level.

Comprehensive health plans: US-based employees get full medical, dental, and vision insurance coverage. Everyone gets a monthly stipend for personal wellness.

Professional development: Take advantage of our annual education stipends to stay on top of your personal growth.

Unlimited PTO: Flexible vacation days give you the time to step away, unwind, and recharge.