Full-Time
Customer Experience Agent
Posted on 4/30/2024
Comprehensive finance platform for businesses
Entry
New York, NY, USA
- Ability to work on the weekends
- Ability to provide support to customers over phone, email, and live chat
- Excellent verbal and written communication skills
- Experience collaborating closely with teams outside of support
- Strong background in customer support via email and phone
- Investigative and critical thinking skills
- Desire for ownership and growth in role over time
- Work directly with some of the fastest growing companies in the US
- Help us maintain an industry leading satisfaction rate with our customers
- Help Ramp scale effectively by handling support requests over phone, email and chat
- Own a critical piece of the feedback loop for improving our product, providing insight for the whole team
- Learn the Ramp Platform inside and out to maximize effectiveness with our customers
- Utilize critical thinking skills to diagnose potentially complex problems using tooling or engineering support to resolve
- Work directly with the support lead on documentation, escalations, product updates, and communication with other teams and 3rd parties to help aid our customers
- Have the ability to grow, develop and learn in a fast-paced, start-up environment
Ramp offers a finance platform that integrates corporate cards, expense management, bill payments, vendor management, and accounting automation. This comprehensive approach not only simplifies financial operations for businesses but also ensures significant time and cost savings. With a focus on helping clients close their books 8x faster and save an average of 5%, Ramp maintains a lead in facilitating efficient financial processes for a diverse range of clients from startups to global enterprises. Working here offers exposure to cutting-edge financial technologies and methodologies in a dynamic, industry-leading environment.
Company Stage
Series D
Total Funding
$1.9B
Headquarters
New York, New York
Founded
2019
6 month growth
↑ 62%1 year growth
↑ 78%2 year growth
↑ 166%Benefits
Competitive salaries: You never have to wonder how your pay compares. Our generous comp reflects our belief that you’ll take Ramp to the next level.
Comprehensive health plans: US-based employees get full medical, dental, and vision insurance coverage. Everyone gets a monthly stipend for personal wellness.
Professional development: Take advantage of our annual education stipends to stay on top of your personal growth.
Unlimited PTO: Flexible vacation days give you the time to step away, unwind, and recharge.