Housekeeping Manager

Overview

It is the responsibility of the Housekeeping Manager to manage the day-to-day operations for their respective areas. Provide training, coaching, and counseling to housekeeping employees. Maintain and manage all operations for Housekeeping by ensuring a positive and safe working environment. All duties are to be performed in accordance with departmental and property policies, practices, and procedures. This position must also exhibit a high level of professional and personalized guest service that embodies the Company’s brand standard and core values (K.E.E.P. – Kindness, Engagement, Empathy and Positivity).   

Responsibilities

• Interact with all employees in the Housekeeping Department. Evaluate, coach, counsel and provide leadership support; work closely with departments such as Front desk, and call center to create great experience for our guests.
• Conduct inspections of guest rooms, delegate tasks and provide feedback to Housekeeping employees.
• Oversee and maintain scheduling procedures and ensure accurate and timely payroll reporting by housekeeping management.
• Delegate tasks and evaluate the performance of the Assistant Executive Housekeepers.
• Provides input into and executes strategic plan consistent with the strategic vision of Director of Housekeeping, Assistant Director of Housekeeping, Hotel Operations division, and property.
• Evaluates and corrects or modifies systems and structures that create problems or impede commitment to excellence in service.
• Responds to guest service interactions in a professional and timely manner, achieving positive resolutions.
• Works closely with supervisory and managerial staff to develop overall skills and growth.
• Promotes and develops team oriented philosophy stressing the importance for providing unparalleled commitment to excellence in service.
• Monitors, documents, and notifies the Director of Housekeeping and Assistant Director of Housekeeping of any problems that may impact or jeopardize the achievement of current and future departmental objectives.
• Evaluates staffing levels in accordance with business demand, providing recommendations for adjustments whenever possible.
• Perform other job related duties as requested.

SUPERVISORY RESPONSIBILITIES:

• Provide training, coaching, and counseling to Housekeeping employees.
• Ensure all guest rooms are properly prepared and updated in the Property management system.
• Establish open lines of communication within the housekeeping department.
• Ensure all team members are being productive while working in a proper and safe manner.
• Accountability of all Assistant Executives for starting and closing their areas and communicating challenges/concerns to next shift and or next level up.
• Hold management and employees accountable for all standards and lack of productivity within housekeeping.

Qualifications

To perform this job successfully, an individual must be able to perform the duties and responsibilities satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.m

• Previous experience with Collective Bargaining Agreements and Articles directly relating to Housekeeping.
• Working knowledge in all aspects of Housekeeping Department.
• Ability to work in a fast-paced, busy, and somewhat stressful environment.
• Ability to understand process development.
• Ability to maintain confidentiality of sensitive information.
• Excellent customer service skills.
• Ability to lead and mentor a team.
• Have interpersonal skills to deal effectively with all business contacts.
• Professional appearance and demeanor.
• Knowledge of pertinent laws and regulations impacting Housekeeping including OSHA.
• Knowledge of various computer applications including Microsoft Office, Outlook, LMS and software used for housekeeping.
• Ability to effectively communicate in English, in both written and oral forms.
• Work varied shifts, including weekends and holidays.
• Minimum three years management experience with at least two years in housekeeping management at progressively higher levels of responsibility.
• High school or equivalent education required. Bachelor's Degree preferred.
• Must possess basic mathematical skills to include ability to add, subtract, multiply and divide specific to position responsibilities.
• Ability to read and understand all policies and procedures.
• Must be able to communicate effectively with guests, employees, and members of management in English, specific to position duties and responsibilities.
• Must be able to complete standard forms and reports.

Disclaimer:  The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.
 

Tipped Position

This position does not earn tips