Villa Operations Manager

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

The Villa Operations Manager is responsible for overseeing the daily operations of Skylofts and managing the butler team. This role focuses on maintaining a culture of excellence through team engagement, training, and financial management. The manager collaborates across departments, leads F&B operations, supervises butler services, plans and executes private events, and ensures operational efficiency. With a focus on revenue growth and cost control, this position plays a key role in shaping the overall guest experience and driving the long-term success of Skylofts.

THE DAY-TO-DAY:

• Build Collaborative Relationships & Lead Cross-Departmental Engagement: Foster strong relationships with departments such as Casino Marketing, Luxury Experience, Convention Sales & Services, Housekeeping, F&B, Concierge, and more; to lead a high-performing operation and execute the necessary responsibilities to provide an exceptional guest experience.

• Oversee F&B Operations & IRD Services: Manage the food and beverage operations for Skylofts, including in-loft meal services and events. Ensure wine, liquor selections, presentations, and deliveries meet Forbes and Skyloft standards; with a focus on inventory control.

• Manage Butler Team & Customer Experience: Lead and supervise a team of Butlers, Butler Coordinator, and Leads. Ensure they provide exceptional, front-facing service that aligns with luxury standards. Oversee execution of private events, in-loft dining service, and guest interactions; while committing to personalized and memorable guest experiences.

• Event Planning, Sales & Execution: Lead the planning and execution of private events within Skylofts, from menu selection to staffing. Drive revenue by confidently selling events, meeting with clients to understand their vision, and executing with flexibility and attention to detail.

• Collaborate with Culinary Team & Educate Staff: Partner with the culinary team on menu development and presentations. Provide fine dining education for Butlers while maintaining consistency in service delivery.

• Strategic Planning, Budget Management & Financial Oversight: Work with the Director to contribute to strategic plans, revenue growth, cost containment, and budget management. Oversee P&L, inventory management, and purchasing to drive profitability, ensuring long-term success.

• Maintain Property Assets & Operational Standards: Protect and maintain the property’s physical assets through ongoing preventative maintenance and process reviews. Stay updated on hospitality benchmarks to ensure the experience consistently exceeds luxury service standards.

• Employee Engagement & Positive Work Culture: Promote a work environment focused on service excellence, teamwork, and performance feedback. Lead people programs that support employee engagement, accountability, and mutual respect.

• Hiring, Training & Leadership Development: Manage hiring, training, coaching, and succession planning for the butler team, ensuring diversity and inclusivity. Handle employee discipline, terminations, and status changes while leading the management team in achieving departmental goals.

• Skylofts Renovation, Networking & Operational Innovation: Contribute to Skylofts' renovation plans and future operations, enhancing amenities, offerings, and seasonal services. Build and maintain a network in the F&B industry to stay informed on trends and best practices. Develop and implement SOPs, ensuring compliance with regulatory requirements (e.g., tam cards) and keeping team protocols up-to-date.

THE IDEAL CANDIDATE:

• Bachelor's Degree or equivalent experience

• Minimum 3+ years of experience in a management or supervisory role related to F&B (Sales, Catering, Event Planning)

• Preferred experience in Sales, Event Planning, IRD, and F&B.

• Preferred luxury hospitality experience.

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally

• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more

• Free meals in our employee dining room

• Free parking on and off shift

• Health & Income Protection benefits (for eligible employees)

• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

VIEW JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=11974

Are you ready to JOIN THE SHOW? Apply today!