How you’ll make an impact:

The Retail Store Workforce Management (WFM) Analyst is responsible for optimizing workforce efficiency across retail store operations. This role ensures accurate scheduling, staffing, and forecasting to meet customer demand while balancing labor costs and productivity. The ideal candidate will have experience in workforce management systems, data analysis, and an understanding of retail operations to drive efficiency and operational excellence.

This role reports to the Director, Store Labor Optimization, and is located in our Buckhead office 4 days per week.

75%: WFM System Subject Matter Expert

• Testing workforce management (WFM) systemupdates; communicating process changes to impactedretail field users

• Owning the system enhancement and troubleshooting process in partnership with an external vendor; supporting a continual feedback loop from the end field user

• Being a functional expert in the Workforce Management System and identifying opportunities for enhanced functionality

• Identifying opportunities and implementing changes to improve schedule efficiency and workload balance in stores

• Supportinglabor budget distribution via the WFM system, ensuring all data is accurate

• Communicating and providing insight and store-level perspective to business leaders

25%: WFMTraining & Communication, Retail Stores

• Serve as a key point of contact regarding WFM system enhancementsand problem-solving

• Effectively partner with internal teams to ensure relevant field communication is accurate, succinct, and impactful 

• Evaluate, edit, and maintaintraining materials and procedures for field teams

• Create, edit, and maintain knowledge base materials for Home Office partners

• Present proposedupdates to keybusiness partners and leaders; drive the successful execution of approved changes

• Work closely with store and field leadership to solicit feedback, train field teams, and update impacted policies/processes

Must have:

• Experience with a Workforce Management system in Retail Store or like type environment (schedule creation, timekeeping, and budget management)

• Working knowledge of standard retail practices and procedures

• Understanding of retail store operating procedures pertaining toscheduling, timekeeping, and labor budget management

• Excellent verbal and written communication skills, strong analytical skills, and a collaborative approach to problem-solving 

• Ability to be persuasive with details, facts and supporting data

• Strong interpersonal skills and ability to foster relationships throughout the organization

• Demonstrated ability to prioritize and manage projects from concept to completion within time constraints

• Experience creating and delivering presentations

• Intellectual curiosity and desire for continuous learning and improvement

• Ability to thrive in a dynamic, fast paced team environment with frequent deadlines

• Retail Store Management or Store Operations 

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Preferred skills and experience:

• Bachelor’s Degree in a related field preferred

• Retailstore experience preferred

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Our Team Members:

• Lead Courageously: Have a strong sense of personal values that align with ourCompany values

• Collaborates Broadly: Build cooperation, trust, and thrive in a consensus driven environment

• Customer Focus: Proactively seek opportunities to leverage data and fact-based insights to serve customers and/or internal clients

• Drive Growth: Set aggressive goals and implement plans precisely

• Cultivates Innovation:  Respectfully challenge the “we’ve always done it this way” mentality and explore new ways to achieve desired outcomes

Make a career at Carter’s:

• Career Development: Success starts from within, and we have several paths from which you can choose to enhance your career evolution. From Carter’s University to Toastmasters to mentorship programs and more, we encourage you to utilize these tools to elevate your professional prowess.

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NOTE:  Thisjob description is not intended to be all-inclusive. The duties described may be changed or reassigned at the discretion of management, and the employee may be required to perform duties that are not listed in the job description.