Vice President of Product Management, Patient Financial Experience

Job Description

Experian Health provides industry-leading solutions for revenue cycle management, identity management, patient engagement and care management.

The Vice President of Product Management, Patient Financial Experience "PFE" owns a large portfolio of products in Experian Health. This portfolio includes patient scheduling, patient estimates, patient payments, financial clearance, statements, charity care support, collections optimization, and a few other related capabilities. This leader will set the multi-year strategy, investment thesis, and P&L accountability for a domain at the intersection of healthcare revenue cycle, consumer finance, and AI-driven automation. Reporting to the Chief Product Officer, you will manage a team of product managers and serve as the internal and external face of the PFE product portfolio.

Key Responsibilities

Strategy & Investment Thesis

• Define and own a differentiated multi-year product strategy that positions Experian Health as a category leader.
• Translate market dynamics, competitive intelligence, and customer insight into a prioritized and focused investment roadmap and innovation pipeline.
• Set the OKRs and roadmap for the portfolio, allocating investment across growth, optimization, and new opportunities.
• Contribute to portfolio P&L performance - including revenue growth, margin, and retention - by partnering with Sales and Operations and supporting accountability for measurable outcomes.
• Partner with Finance, Sales, and Client Success to define pricing and packaging, model commercial performance, size new opportunities, and build the business cases that drive investment decisions.

Product Leadership

• Set the standard for discovery rigor, launch excellence, and post-GA optimization across a mix of mature revenue cycle tools and emerging AI-powered capabilities.
• Guide the portfolio through the full product lifecycle — from identifying high-impact bets to sunsetting products that no longer serve the market.

People & Organization

• Build, develop, and retain a high-performing PM organization that delivers on their OKRs and roadmaps.
• Ensure team maintains accountability and can align the organization behind prioritized backlogs covering all development work
• Ensure team can translate priorities into actionable work for the engineers and help coordinate dependencies and roadblocks.
• Ensure team measures and communicates outcomes and are effectively reprioritizing and realigning teams to drive aligned OKRs.

Market & Regulatory Fluency

• Become the internal and external face of the PFE portfolio, able to represent Experian Health with our most strategic customers and present at industry conferences.
• Maintain deep fluency in healthcare billing, consumer financial protection (CFPB, No Surprises Act, price transparency mandates), and charity care regulations.
• Anticipate regulatory and competitive shifts and translate them into portfolio positioning and product requirements before they become reactive obligations.

Qualifications

• 12+ years in product management, with at least 5 in senior leadership roles managing managers and owning multi-product portfolios.
• Deep domain expertise in healthcare revenue cycle, patient access, patient financial services, or adjacent health IT.
• Experience integrating AI capabilities into healthcare products at scale, including ML, LLM and agentic solutions.
• Experience leading products that serve both enterprise buyers (health systems) and end consumers (patients) simultaneously.
• Proven ability to make P&L impact by driving significant revenue growth and cost savings.
• Familiarity with HIPAA, No Surprises Act, CFPB, and applicable billing and consumer finance regulations.
• Familiarity with Experian Health's competitive landscape.
• Experience scaling a PM organization through significant growth — adding new product lines, geographies, or customer segments.
• Executive communication skills - able to influence C-suite stakeholders internally and present credibly to health system leadership externally.

Location

• This is a US based, Remote position with estimated 30-40% travel. #LI-Remote

Additional Information

Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why.

Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related skills, experience, and education. You will be also eligible for a variable pay opportunity.

Experian is proud to be an Equal Opportunity Employer for all groups protected under applicable federal, state and local law, including protected veterans and individuals with disabilities. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Benefits/Perks:

• Comprehensive executive level total rewards package
• Flexible time off including unlimited vacation, volunteer time off, and 12 paid holidays
• Core benefits including medical, dental, vision, and matching 401K
• Explore all our exciting benefits here: https://yourexperianbenefits.com/cand-index.html

Recruitment Fraud Awareness - Experian's recruitment process is conducted only through authorised channels. Recruitment communications will only be sent from an @experian.com email address.

Experian will never ask candidates to make any payment as part of an application, interview, assessment, onboarding, or recruitment process. To apply for roles or verify opportunities, please visit experian.com/careers.

Compensation: 250000 to 350000 (USD) (YEARLY)