Practice Manager - Internal Medicine

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The University of Miami/UHealth Department of UHealth Primary Care Enterprise has an exciting opportunity for a Full Time, Practice Manager to work in Miami.  

Core Job Summary:

The Practice Manager provides administrative direction and coordination to the formulation, interpretation, and administration of current and long-range policies, procedures, and programs of a specialty practice. The incumbent also assumes responsibility for the overall operations, development, and success of the practice. In this important role, the incumbent acts as an information resource and ambassador to patients, physicians, staff, and the public.

Core Responsibilities:

• Provides administrative and clinical supervision to ensure the effective implementation of patient services.

• Maintains liaison with administrators, physicians, and outside organizations.

• Prepares operational and financial reports and analyses setting forth progress, adverse trends, and recommendations or conclusions.

• Develops operating policies and ensures compliance with University policies and procedures.

• Conducts meetings with subordinates to ensure compliance with established practices.

• Implements new policies and keeps employees abreast of current changes and standards.

• Reviews usage of the facility to increase efficiency and profitability.

• Maintains awareness of current medical technology, health insurance trends, and government regulations.

• Adheres to all program and applicable governmental policies and procedures.

• Maintains a positive professional relationship with all personnel.

• Conducts utilization reviews of clinical services and tracks clinical plan goals and objectives.

• Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures. Ensures employees are trained on controls within the function and on University policy and procedures.

Department Specific Functions:

• Oversees daily operations of the General Internal Medicine practice, ensuring efficient patient flow, scheduling, and intake processes

• Manages administrative and clinical support staff within the practice, including staffing models, scheduling, and workflow coordination

• Optimizes provider schedules and templates to improve access, visit utilization, and adherence to organizational standards

• Monitors key performance indicators for the practice (e.g., fill rate, no-show rate, visit volume) and implements improvement strategies

• Partners with providers and scheduling teams to enhance access, reduce gaps in care, and improve continuity for patients

• Addresses patient concerns and service recovery needs, ensuring a high-quality patient experience within the practice

• Oversees practice-level supply management, including medical and office inventory required for daily operations

• Supports financial performance of the practice by monitoring expenses, resource utilization, and operational efficiency

• Coordinates referrals and maintains relationships with specialists to support timely and appropriate patient care

• Collaborates with site leadership, Division Chief, and Primary Care Service Line to align operational priorities for the General Internal Medicine practice

• Oversees CBOR NICE InContact performance as it relates to the practice and implements improvements as needed

• Prepares and presents practice-level performance updates, including trends, operational challenges, and improvement opportunities

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

Core Qualifications: 

• Bachelor’s degree in relevant field

• Minimum 3 years of relevant experience

• Knowledge of business and management principles.

• Ability to direct, manage, implement, and evaluate department operations.

• Ability to establish department goals and objectives that support the strategic plan.

• Ability to effectively plan, delegate and/or supervise the work of others.

• Ability to lead, motivate, develop and train others.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

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