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All Accor

Global hotel management, franchising, loyalty program

Rotating Receptionist

Hotel Guest ServicesUpdated on Nov 11
Full-timeLa Rochelle, FranceNo salary listedIn-person

About the Job

Requirements

  • Fluency in French and English is required for the La Rochelle site.
  • Demonstrated experience in a customer-facing or reception role is required; hospitality or corporate experience is preferred.
  • Experience with telephone systems, email platforms, and basic computer applications is required.
  • The candidate must be flexible to work rotating shifts and variable schedules.
  • The candidate must maintain accurate records and perform administrative tasks with attention to detail.
  • The candidate must be able to resolve problems and respond creatively to customer needs or organizational challenges.

Responsibilities

  • Welcome guests and visitors warmly and personally, prioritizing their satisfaction and comfort upon arrival.
  • Act as a liaison between clients and organizational departments, facilitating requests and communication between teams.
  • Handle phone calls, emails, and inquiries professionally and efficiently, routing communications to the appropriate departments.
  • Maintain detailed records and schedules and perform administrative tasks accurately.
  • Identify opportunities to improve service quality and the customer experience, and contribute ideas to continuous-improvement initiatives.
  • Build and maintain client relationships to encourage loyalty and repeat visits through personalized, empathetic interactions.
  • Work rotating shifts reliably to ensure consistent coverage and service.
  • Manage multiple priorities while maintaining composure and service quality during peak periods.
  • Collaborate with colleagues across departments.
  • Resolve client concerns and difficulties with a supportive, solution-oriented approach.

Desired Qualifications

  • Prior reception experience involving rotating or shift schedules is an asset.
  • Knowledge of Opera Cloud is an asset.
  • Knowledge of additional languages is an asset.

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size
10,001+
Company stage
IPO
Headquarters
Issy-les-Moulineaux, France
Founded
1967

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