Full-Time

People Operations Manager

Posted on 12/20/2024

Gopuff

Gopuff

1,001-5,000 employees

Digital delivery service for convenience items

Consumer Goods

Junior, Mid

London, UK

Hybrid position based in London, England.

Category
Human Resources
People & HR
Required Skills
Data Analysis

You match the following Gopuff's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • 2-3 years of experience in People Operations, HR, or related roles (experience in fast-paced, high-growth environments preferred).
  • Bachelor's degree in HR, Business Administration, or a related field (CIPD certification is a plus).
  • Proficiency in HRIS, payroll, and applicant tracking systems (experience with Workday, BambooHR, or similar tools is beneficial).
  • Deep understanding of local labor laws and HR compliance standards.
  • Ability to analyse and interpret HR metrics and use data to drive decision-making.
  • Excellent verbal and written communication skills, with the ability to present complex information clearly.
  • Strong organisational skills, the ability to prioritise, and experience managing multiple projects simultaneously.
  • A logical, solutions-focused approach to operational challenges.
  • High emotional intelligence, empathy, and discretion when handling sensitive matters.
Responsibilities
  • Processing Payroll for hourly and salaried staff
  • Own and improve key people processes such as onboarding, off-boarding, and internal mobility.
  • Lead the administration and optimisation of HR systems (e.g., HRIS, ATS) to ensure efficient, automated workflows.
  • Maintain and update employee records to ensure accuracy and confidentiality.
  • Develop, document, and maintain HR policies, ensuring compliance with local labor laws and company values.
  • Identify areas for process automation and operational efficiencies.
  • Manage the employee experience, from hiring to exit, ensuring a seamless journey at every stage.
  • Oversee onboarding and orientation processes to create a positive first impression for new hires.
  • Facilitate employee off-boarding, including exit interviews and knowledge transfer processes.
  • Act as the primary administrator for HR tools and platforms, ensuring proper functionality and adoption.
  • Track and analyse HR metrics (e.g., turnover, time-to-hire, employee engagement) and prepare reports for senior leadership.
  • Maintain compliance with GDPR, data protection, and confidentiality regulations.
  • Ensure the company remains compliant with local labor laws and industry best practices.
  • Partner with the Legal team to update contracts, policies, and employee handbooks.
  • Monitor changes in employment laws and recommend adjustments to internal policies accordingly.
  • Collaborate with People Partners and senior leaders to promote initiatives that improve employee satisfaction and well-being.
  • Work closely with People Partners on employee relations issues, offering support and guidance as needed.
  • Provide guidance and coaching to line managers and senior leaders on HR best practices.
  • Act as a trusted advisor to managers and employees, helping them navigate sensitive people-related matters.
  • Build strong working relationships with senior stakeholders across People, Finance, and Legal teams.

GoPuff is a digital delivery service that specializes in providing convenience items, snacks, and beverages directly to consumers. Customers can easily place orders through the GoPuff website or app, and their selected products are delivered straight to their doorsteps. The service offers a wide range of items, from candy bars to alcoholic beverages, catering to those who want quick access to everyday goods. GoPuff generates revenue through product sales and delivery fees, and it often provides promotional deals to attract more customers. What sets GoPuff apart from its competitors is its extensive product selection and commitment to fast delivery, aiming to meet the needs of consumers looking for convenience.

Company Stage

N/A

Total Funding

$4.8B

Headquarters

Philadelphia, Pennsylvania

Founded

2013

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

0%
Simplify Jobs

Simplify's Take

What believers are saying

  • Collaboration with Liquid Death boosts brand visibility among younger demographics.
  • Aldi price match initiative attracts cost-conscious consumers, enhancing competitive edge.
  • 'Give With Gopuff' initiative improves brand image through corporate social responsibility.

What critics are saying

  • Increased competition from DoorDash could impact Gopuff's market share in gift card delivery.
  • 'Santa Hours' may lead to higher operational costs without guaranteed returns.
  • Aldi price match could strain profit margins if not managed carefully.

What makes Gopuff unique

  • Gopuff offers 24/7 delivery with 'Santa Hours' in London, enhancing convenience.
  • Partnership with Blackhawk Network enables instant gift card delivery, expanding service offerings.
  • Acceptance of SNAP EBT nationwide positions Gopuff as a leader in accessible grocery options.

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Benefits

Comprehensive medical, dental, and vision insurance

Optional FSAs and HSA plans

401(k)

Commuter benefits

Supplemental employee, spouse and child life insurance to all eligible employees

Gopuff employee discount

Career growth opportunities

Internal rewards programs

Annual performance appraisal and bonus

INACTIVE