Thrift Store Clerk

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

Position Purpose summary:  

The Thrift Store Clerk provides service to customers, sorts incoming product and assists in the ongoing retail operations of The Salvation Army St. Thomas Thrift Store.

Accountabilities:

• Operations

• Protect the integrity of all donated items.
• Responsible for accurate completion of all customer transactions including cash and debit sales, with minimal voids, overages, or shortages; adhere to store policy regarding refunds, voids and holds.
• Process raw materials by loading/unloading, sorting, packing, pricing, and storing donations
• Interact with customers/donors in a positive, friendly, and courteous manner
• Contribute to meeting store budgets by maintaining customer service standards.

• Possess knowledge of stock to respond to customer enquiries by phone/in person

• Assist with store layout plans to attract customers, which include window displays and merchandise displays; ensures attractiveness of the store through “Tidy Maintenance”.
• Replenish inventory levels based on supervisor’s directions.

• Provide customer service and greeting customers.
• Unload donations and place stock in appropriate warehouse location.
• Contribute to the control of inventory by retrieving, sorting, hanging, and pricing as directed.
• Removal of inventory from sales floor as directed. 
• Abide by store policy and procedures.
• Work with volunteers as assigned.

Communications

• Inform your supervisor of all customer complaints, comments and concerns regarding customer service, prices, merchandise, etc.

Health & Safety

• Contribute to the safety of staff and customers (e.g. snow removal, clear fire exits, cleans spillage; no obstacles inside/outside the store).

• Maintain an attractive organized appearance of the store, tidy up and restock shelves, clean, sweep, dust and mop as necessary; on a rotational basis clean the lunchroom, washroom and other common areas.
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.

Perform other related duties as assigned.

Critical Relationship Management:

Internal relationships:

• • Corps Officer, supervisor, volunteers, staff

External relationships:

• • Community

MANAGERIAL/Technical Leadership RESPONSIBILITY:

• • This position reports directly to the Thrift Store Supervisor or designate.

FINANCIAL AND MATERIALS MANAGEMENT:

• • Responsible for accurate completion of customer transactions including handling cash and debit sales.
  • Contribute to store budgets by maintaining customer service standards.
  • Assist with the materials management of donations/product flow in the thrift store.

Working Conditions:

• • This is a permanent, part-time position based upon 15 hours per week.
  • Shifts will include Saturdays and the occasional weekday, as per operational requirement.
  • The work schedule is determined in consultation with your manager and may vary according to requirements of responsibility. 
  • Flexibility in scheduling is required. 
  • Ability to stand for long periods with frequent twisting, bending, crouching and reaching is required.
  • Ability to lift/move up to 40 pounds on a regular basis.

Normal Hours of Work: as per operational requirements, generally regular business hours are Monday to Saturday, 9:00 – 4:30, and a ½ hour unpaid meal break will be provided when required.

The above responsibilities must be discharged in accordance with The Salvation Army’s Mission Statement, in a professional manner, exemplifying Christian standards of conduct.

Education, Qualifications and Certifications:

• • Completion of Secondary School.
  • Alternative combinations of education and experience may be considered.

Experience and Skilled Knowledge Requirements:

• • Have a minimum of three (3) months of prior related experience.
  • Cash handling experience is required.
  • Knowledge and experience using a cash register, debit machine and/or credit card processing is a definite asset.
  • Basic math skills required to calculate discounts and percentages as well as reading skills.
  • Brand awareness would be a definite asset.

Skills and Capabilities:

• • Attention to detail, problem solving and analytical skills.
  • Self-motivated/disciplined.
  • Lead by example, by demonstrating a strong work ethic and a willingness to learn and be flexible in the face of change.
  • Ability to maintain information in confidence and exercise good judgement.
  • Demonstrated ability to work independently and participate as an active and responsible team member in a cooperative team environment.
  • Excellent interpersonal skills, integrity, and adaptability. Represent the organization in a positive, professional, and engaging manner.
  • Exhibit good listening skills, have strong oral/written communication skills.
  • Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check.
  • Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.

Compensation:

The target hiring range for this position is $17.95 to $20.89 with a maximum of $23.82.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [email protected] if you have a need for any accommodation and we will be pleased to discuss this with you.